11 Articles Tagged employee engagement

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Four Reasons to Focus on Mobility (and Three Ways to Get Started)

  • Mike Kuch
  • December 19, 2017 | Estimated reading time: 3 minutes to read
  • Mobility is a no-brainer in today’s smart, digital world … or is it? As recently as 2013, only 22% of leaders had made a strong…
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Want a Better Working Environment? Encourage Workplace Volunteerism

  • Sara Broadbent
  • November 16, 2017 | Estimated reading time: 3 minutes to read
  • If you’re an Avaya employee like me, Halloween or Diwali are likely not the first things that come to mind when thinking about the month…
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What is Customer Experience?

  • Laura Bassett
  • November 15, 2017 | Estimated reading time: 2 minutes to read
  • Customer experience is now the single greatest driver of organizational growth, competitiveness and revenue … but what exactly is it? Customer experience is the sum…
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Deconstructing the CX: Looking Inward to Maximize Impact

  • Morag Lucey
  • August 7, 2017 | Estimated reading time: 4 minutes to read
  • So much research today emphasizes the customer experience (CX) and the technology that either makes it or breaks it. Gartner, for example, predicts that more…
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The Employee Experience (EX): Why It Matters and How to Improve It

  • Morag Lucey
  • July 31, 2017 | Estimated reading time: 5 minutes to read
  • A survey revealed last year that 85% of brands feel they have two years or less to make significant digital progress before suffering financially or…
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Get Your Company Culture Right—and Go from Surviving to Thriving

  • Amy Fliegelman Olli
  • May 17, 2017 | Estimated reading time: 4 minutes to read
  • One of the most remarkable business comebacks of the last 20 years is Delta Airlines. This is a company that began as a fleet of…
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Digital Transformation—Powering New Experiences for Employees and Customers

  • Scott Hanwell
  • March 27, 2017 | Estimated reading time: 4 minutes to read
  • There’s no let-up in the pace of change. New apps, new services and new ways of getting it done seem to spring up daily, and…
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Stepping Up and Out for a Walk Around the World

  • Morag Lucey
  • October 6, 2016 | Estimated reading time: 3 minutes to read
  • When I went through the grueling process of interviewing for my CMO position at Avaya, what appealed to me most was the company’s strong sense…
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The Importance of Community

  • Jen Lau
  • August 17, 2016 | Estimated reading time: 3 minutes to read
  • All my life I’ve heard the phrase “it takes a village” from the mouths of parents working hard to raise well-balanced kiddos. The meaning of…
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STEM: It Does a Brain Good!

  • Kellie Walenciak
  • July 27, 2016 | Estimated reading time: 4 minutes to read
  • Growing up, I was the kid who aced every English paper. I was “fluent” in grammar and punctuation, and I could recite all my prepositions…
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3 Deadly Sins That Kill Employee Engagement

  • Luke Stangel
  • December 23, 2014 | Estimated reading time: 3 minutes to read
  • There’s a problem plaguing the American workforce, and that problem is employee engagement. New York Times and Wall Street Journal bestselling author Daniel Pink addressed…