2 Articles Tagged employee empowerment

Deconstructing CX: Customer Experience Strategy | Avaya Blog

Deconstructing the CX: Looking Inward to Maximize Impact

  • Morag Lucey
  • August 7, 2017 | Estimated reading time: 4 minutes to read
  • So much research today emphasizes the customer experience (CX) and the technology that either makes it or breaks it. Gartner, for example, predicts that more…
EX Strategies: Why Employee Engagement Matters | Avaya Blog

The Employee Experience (EX): Why It Matters and How to Improve It

  • Morag Lucey
  • July 31, 2017 | Estimated reading time: 5 minutes to read
  • A survey revealed last year that 85% of brands feel they have two years or less to make significant digital progress before suffering financially or…