1 Articles Tagged eGain

Service while you wait – eGain innovates to turn hold to gold

Service while you wait – eGain innovates to turn hold to gold

  • Jon Alperin
  • June 14, 2016 | Estimated reading time: 3 minutes to read
  • My first exposure to self-service IVR application development was back in the early 1990s. Over the years, I’ve participated in the evolution from simple menu-based…