3 Articles Tagged ecommerce

CX and Contact Center

Multi-Channel Integration: Some Retailers are Struggling

  • Luke Stangel
  • April 9, 2014 | Estimated reading time: 2 minutes to read
    • Businesses in the retail sector have some changes to make if they want to adapt to the shifting expectations of their customers and keep them…
CX and Contact Center

Don't Leave Your Customer Service Reps Hanging – Train Them to Master Live Help Technology

  • Luke Stangel
  • April 8, 2014 | Estimated reading time: 3 minutes to read
    • Some customer service representatives are better than others. For every “Smiling Sam” there’s a “Debbie Downer,” and businesses play a big role in not just…
CX and Contact Center

It Should be a No-Brainer: Online Customers Want Better Experiences

  • Luke Stangel
  • April 7, 2014 | Estimated reading time: 3 minutes to read
    • Is it “Amazon or bust?” It certainly has been for a number of businesses. The online shopping trend has been cannibalizing the sales of brick-and-mortar…