2 Articles Tagged EC14

Enterprise Connect 2014: Val Matula on How Video Will Change Contact Centers Forever

  • Luke Stangel
  • March 19, 2014 | Estimated reading time: 9 minutes to read
  • WebRTC is new, hot, and not terribly well-understood by many. Thankfully, Val Matula, Avaya’s Senior Director of Multimedia Technologies, knows the ins-and-outs, where it came…

Enterprise Connect 2014: Mark Massingham on Innovation in IP Office Contact Centers

  • Luke Stangel
  • March 18, 2014 | Estimated reading time: 4 minutes to read
  • At Enterprise Connect 2014, Avaya has focused on solutions into the midmarket--roughly defined as businesses with 5,000 employees or less. As part of our ongoing…