45 Articles Tagged digital transformation

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Using AI in Contact Centers to Create Better Customer Engagement

  • Laura Bassett
  • February 13, 2018 | Estimated reading time: 5 minutes to read
  • I’ve been through quite a few technology trends in my career, and to say Artificial Intelligence (AI) is one of the hottest may be an…
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The Easy Button for IoT

  • Andrew Prokop
  • February 9, 2018 | Estimated reading time: 5 minutes to read
  • I am sure that I don’t have to tell you how the Internet of Things (IoT) is revolutionizing our world. Stop by any electronics retailer…
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Introducing the Avaya Simple Digital Transformation Journey Index

  • David Chavez
  • January 24, 2018 | Estimated reading time: 2 minutes to read
  • As Avaya continues to help businesses with their Digital Transformation Journey efforts, we decided to enhance our customer experience mobile application to help customers understand…
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What Does Digital Transformation Mean to Team Collaboration?

  • Mike Kuch
  • November 21, 2017 | Estimated reading time: 2 minutes to read
  • “It is not the most intellectual of the species that survives; it is not the strongest that survives; but the species that survives is the…
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Looking Back at Dreamforce—and Forward to Avaya’s Future

  • Michelle McKenna
  • November 20, 2017 | Estimated reading time: 2 minutes to read
  • For those of us fortunate enough to attend Dreamforce 2017, the message was clear: We are in the midst of a staggering pace of change.…
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Living In A Digital World

  • Jean Turgeon
  • November 13, 2017 | Estimated reading time: 7 minutes to read
  • We live in a digital world. Just short of being pixelated or virtual ourselves, the things around us continue to get smarter, faster, more connected,…
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How Enterprises can use Chatbots to Enhance Customer Experiences

  • Bernard Gutnick
  • November 2, 2017 | Estimated reading time: 4 minutes to read
  • At the recent Monage Conference, where Jeff Pulver invited me to speak, I talked about chatbots and shared how they can transform customer experiences for…
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From Smart City Buenos Aires 2017: Converging AI, IoT, Blockchain

  • Jean Turgeon
  • October 11, 2017 | Estimated reading time: 3 minutes to read
  • I had the pleasure to attend and speak at the recent Smart City Buenos Aires event. At this first event in the city’s new convention…
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Sign of the Times: Avaya at Dreamforce this Year!

  • Laurent Philonenko
  • October 5, 2017 | Estimated reading time: 4 minutes to read
  • When for many companies Dreamforce is simply a given, at Avaya we wanted to connect our presence to a unique value proposition. In all aspects…
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Service Providers are Driving Communications Digital Transformation

  • Emir Susic
  • October 4, 2017 | Estimated reading time: 3 minutes to read
  • Digital transformation has moved from an exciting concept to an accepted reality. As technologies like mobile, cloud, and artificial intelligence gain ever-wider acceptance, just about…
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Avaya at GITEX 2017: See What You Can Make with the Latest Technology

  • Nidal Abou-Ltaif
  • October 2, 2017 | Estimated reading time: 2 minutes to read
  • One thing you can be sure of about Avaya at GITEX 2017 Technology Week: We will stand out from the crowd. We’ve been attending this…
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Join us at Avaya ENGAGE 2018

  • Andy Steen
  • September 15, 2017 | Estimated reading time: 2 minutes to read
  • Business is all about connections—connections with our teams, customers, partners, and communities. Avaya strives to deliver the connections that create one-of-a-kind experiences that power team…
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5 Ways to Become an Omnichannel Customer Experience Pro

  • Laura Bassett
  • September 7, 2017 | Estimated reading time: 4 minutes to read
  • Consider how much has changed over the last decade in terms of technology and the customer experience (CX). About 10 years ago, the first iPhone…
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In Digital Transformation, Initial Business Discovery is Key

  • Laura Bassett
  • August 2, 2017 | Estimated reading time: 3 minutes to read
  • We’ve all heard the saying: “If a tree falls in a forest and no one is around to hear it, does it make a sound?"…
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Bridging a Critical Gap, Avaya CRM Connector for Salesforce Transforms CX

  • Karen Hardy
  • August 1, 2017 | Estimated reading time: 3 minutes to read
  • When it comes to the customer experience (CX), things are still a bit complicated. Case in point: 89% of companies are believed to be competing…
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5 Steps for Mapping Your Customer Journey Transformation

  • Paul Wakefield
  • June 21, 2017 | Estimated reading time: 2 minutes to read
  • A customer journey map puts the user front and center in the organization’s thinking. It shows changes in customer behavior and demonstrates the need for…