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5 Steps for Mapping Your Customer Journey Transformation | Avaya Blog

5 Steps for Mapping Your Customer Journey Transformation

  • Paul Wakefield
  • June 21, 2017 | Estimated reading time: 2 minutes to read
  • A customer journey map puts the user front and center in the organization’s thinking. It shows changes in customer behavior and demonstrates the need for…
Delivering a Memorable Customer Experience—Are You Ready to Serve? | Avaya Blog

Delivering a Memorable Customer Experience—Are You Ready to Serve?

  • Emir Susic
  • June 15, 2017 | Estimated reading time: 3 minutes to read
  • With an increasing number of brands entering the market across virtually all sectors (financial services, retail, healthcare, communications, etc.) organizations are fighting harder than ever…
Three DX Trends That Can Reduce Complexity in Customer Experience | Avaya Blog

Three DX Trends That Can Reduce Complexity in Customer Experience

  • Sami Ammous
  • June 13, 2017 | Estimated reading time: 3 minutes to read
  • My favorite definition of Digital Transformation comes from Current Analysis, where they call it a “way of helping companies reduce the complexity of how they…

Avaya Diagnostic Server Delivers Unprecedented Network Visibility

  • Sandra Thomson
  • May 15, 2014 | Estimated reading time: 2 minutes to read
  • Have you ever worked on a trouble ticket from a contact center agent reporting poor audio quality and you can’t seem to pinpoint the root…

Avaya TechTalk 007: The City of Taylor

  • Guy Clinch
  • February 13, 2013 | Estimated reading time: 1 minute to read
  • By Guy Clinch Now Playing: Avaya TechTalk 007: The City of Taylor Avaya Tech Talk host Guy Clinch interviews Charlie Mitchell, account manager at SunTel.…