2 Articles Tagged Customers

Avaya’s Future Rests on Customers, Partners, and Our People

Avaya’s Future Rests on Customers, Partners, and Our People

  • Jim Chirico
  • October 4, 2017 | Estimated reading time: 2 minutes to read
  • As Avaya begins a new fiscal year and prepares to emerge from our debt restructuring as a public company, we are thinking a lot about…

Gone in 90 Days (or Less): How Bad Contact Centers Drive Away Your Customers

  • Luke Stangel
  • July 29, 2013 | Estimated reading time: 5 minutes to read
  • With the focus on revenue and improving customer experiences, the very notion of the role of the contact center and what it is designed to…