4 Articles Tagged customer support

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Don’t Underestimate Smart and Secure Remote Access

  • Sandra Thomson
  • March 29, 2017 | Estimated reading time: 2 minutes to read
  • Like many people, I’ve spent a lot of time watching great NCAA March Madness games in the last two weeks. During the commercials, I’ve been…
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Three Attributes that Lead to Great Customer Satisfaction

  • Sandra Thomson
  • March 15, 2017 | Estimated reading time: 3 minutes to read
  • We all know that customer satisfaction dictates success in business. You’ve heard it all before: CSAT scores help determine likelihood of future purchases, customer turnover,…
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An Introduction to the Opus Codec

  • Andrew Prokop
  • July 15, 2014 | Estimated reading time: 4 minutes to read
  • This is my third article on audio codecs. The first two covered the common codecs such as G.711 and G.729, along with the relative newcomers…
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5 Tips to Hiring and Retaining Employees with Customer Satisfaction in Mind

  • Luke Stangel
  • April 1, 2014 | Estimated reading time: 3 minutes to read
  • When businesses look for customer service reps to fill their support positions, it can be difficult to gauge whether a candidate is prepared for the…