111 Articles Tagged Customer Service

A Closer Look at MiFID II Recording Requirements

A Closer Look at MiFID II Recording Requirements

  • Laura Bassett
  • January 26, 2018 | Estimated reading time: 4 minutes to read
  • The Markets in Financial Instruments Directive II (MiFID II)—arguably the greatest reform to hit Europe’s financial industry—is finally in effect as of January 3, 2018.…
MiFID II: What Do You Need to Know?

MiFID II: What Do You Need to Know?

  • Guest Contributors
  • January 24, 2018 | Estimated reading time: 3 minutes to read
  • Sheila McGee-Smith is a leading communications industry analyst and strategic consultant with a proven track record in new product development, competitive assessment, market research, and…
Six Steps to Take Before Hurricane Harvey Hits Your Communications | Avaya Blog

Be Ready! Six Steps to Take Before a Natural Disaster Hits Your Communications

  • Joey Fister
  • August 25, 2017 | Estimated reading time: 4 minutes to read
  • In what’s shaping up to be an unprecedented hurricane season for the U.S., Avaya wants to ensure that we all review our plans to keep…
Experience the Future of Customer Experience at Call Center Week | Avaya Blog

Experience the Future of Customer Experience at Call Center Week

  • Bernard Gutnick
  • June 22, 2017 | Estimated reading time: 5 minutes to read
  • The stage is set for Avaya customers and channel partners to see the future of customer experience (CX) at Call Center Week held at the…
Check out the Cool Avaya Omnichannel Contact Center Demos at ICMI | Avaya Blog

Check out the Cool Avaya Omnichannel Contact Center Demos at ICMI

  • Bernard Gutnick
  • April 27, 2017 | Estimated reading time: 3 minutes to read
  • Sometimes you travel to Orlando to really fun destinations. But this May 22-25, when you arrive in Orlando for the 2017 ICMI Contact Center Expo…
Join us for the Transformational Journey: Avaya Evolutions is Now #AvayaENGAGE

Join us for the Transformational Journey: Avaya Evolutions is Now #AvayaENGAGE

  • Galib Karim
  • April 6, 2017 | Estimated reading time: 2 minutes to read
  • For over 11 years Avaya Evolutions Mexico has been the milestone event for Mexico’s technology market, with over 3,000 visitors in each edition. This year…
Don’t Underestimate Smart and Secure Remote Access | Avaya Blog

Don’t Underestimate Smart and Secure Remote Access

  • Sandra Thomson
  • March 29, 2017 | Estimated reading time: 2 minutes to read
  • Like many people, I’ve spent a lot of time watching great NCAA March Madness games in the last two weeks. During the commercials, I’ve been…
Get out of the Queue: Drive Your CX with Attribute Matching | Avaya Blog

Get out of the Queue: Drive Your CX with Attribute Matching

  • Laura Bassett
  • March 23, 2017 | Estimated reading time: 4 minutes to read
  • At this point, nearly every company is working overtime to realign around two simple words: customer experience (CX). So much so that nearly 90% of…
Three Attributes that Lead to Great Customer Satisfaction | Avaya Blog

Three Attributes that Lead to Great Customer Satisfaction

  • Sandra Thomson
  • March 15, 2017 | Estimated reading time: 3 minutes to read
  • We all know that customer satisfaction dictates success in business. You’ve heard it all before: CSAT scores help determine likelihood of future purchases, customer turnover,…
Learn how to create a tech-driven hospitality guest experience with Avaya.

How Do You Create a Tech-Driven Guest Experience?

  • Robert K. Mitton
  • December 8, 2016 | Estimated reading time: 5 minutes to read
  • Hospitality, one of the world’s most prevalent and influential industries, is using tech-driven guest experiences to boost success. In addition to the usual business trips…
Every Week is Customer Service Week for this Credit Union

Every Week is Customer Service Week for this Credit Union

  • Sandra Thomson
  • October 4, 2016 | Estimated reading time: 3 minutes to read
  • It’s not easy for credit unions to compete these days. Many need to win against neighboring big banks, with nearby branches, billions in operating expenses,…
E911’s Fatal Flaw is Lack of Location Data—How Avaya Breeze Can Solve

E911’s Fatal Flaw is Lack of Location Data—How Avaya Breeze Can Solve

  • Markus Bornheim
  • September 28, 2016 | Estimated reading time: 6 minutes to read
  • The night of her husband's death, Alison Vroome did everything she knew to be right. She grabbed her phone, called 911 and told the operator…
How Workforce Optimization Tools Positively Impact Your Business, Clients, and Bottom Line

How Workforce Optimization Tools Positively Impact Your Business, Clients, and Bottom Line

  • Jeff Kerslake
  • August 24, 2016 | Estimated reading time: 3 minutes to read
  • Founded in 1962, Common has been delivering best-in-class accounts receivable management programs throughout Canada for decades. With an unwavering commitment to excellence, Common’s leadership team…
Texas to implement Kari’s Law, a new 911 law on Sept 1, 2016

Kari’s Law Progress: Texas to implement new 911 Law

  • Mark J. Fletcher, ENP
  • August 10, 2016 | Estimated reading time: 2 minutes to read
  • 983 days. 983 days since a little girl lost her mother after a brutal stabbing, because the motel she was staying in required her to…
Avaya Tops in Gartner’s Magic Quadrant for Contact Center Infrastructure

Avaya Named a Leader in Gartner’s Magic Quadrant for Contact Center Infrastructure

  • Gordon Blackie
  • June 2, 2016 | Estimated reading time: 1 minute to read
  • Avaya is honored to be recognized as a leader in Gartner's Magic Quadrant for Contact Center Infrastructure worldwide. Avaya has been the only vendor having…

Diligent Benefits Tackles Insurance Industry Customer Experience with Avaya Cloud

  • Luke Stangel
  • March 16, 2016 | Estimated reading time: 2 minutes to read
  • Diligent Benefits represents a new breed of financial services provider, armed with innovative technology to deliver a superior experience to consumers researching and purchasing life…