2 Articles Tagged customer retention

What is Customer Experience? - Avaya Connected Blog

What is Customer Experience?

  • Laura Bassett
  • November 15, 2017 | Estimated reading time: 2 minutes to read
  • Customer experience is now the single greatest driver of organizational growth, competitiveness and revenue … but what exactly is it? Customer experience is the sum…

How to Get Smart about Customer Lifetime Value

  • Luke Stangel
  • March 20, 2014 | Estimated reading time: 3 minutes to read
  • Every business is focused on the bottom line: Making sure revenue exceeds costs each month. One big line item for most companies is spending hundreds--or,…