4 Articles Tagged customer loyalty

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Anticipating Avaya’s Emergence from Chapter 11—Why Trust is Invaluable

  • Bernard Gutnick
  • October 13, 2017 | Estimated reading time: 4 minutes to read
  • I recently participated in a panel discussion at the BC Summit (an event held by UC Strategies, a leading consulting organization with a history of…
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Customer Loyalty is Dead

  • Morag Lucey
  • September 21, 2016 | Estimated reading time: 5 minutes to read
  • It’s a bold statement, I know, but I’ve been struggling with the idea that true loyalty can’t really exist in today’s digital world. Hang in…
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The 4 Things You Should Do (And the 4 You Should Avoid) When Delivering Omni-Channel Customer Support

  • Pat Patterson
  • April 21, 2014 | Estimated reading time: 4 minutes to read
  • In our last blog, we disclosed the 8 key questions that mid-market should ask when picking a services partner. Just as important these days is…
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Understanding Where Your Customers Went (and How to Win Them Back)

  • Laura Bassett
  • November 7, 2013 | Estimated reading time: 4 minutes to read
  • Technology never stops progressing. What's great for users isn't great for companies who must confront their customers' increased expectations. Ignore this, and your customer base…