2 Articles Tagged customer journey map

Service Providers are Driving Communications Digital Transformation

Service Providers are Driving Communications Digital Transformation

  • Emir Susic
  • October 4, 2017 | Estimated reading time: 3 minutes to read
  • Digital transformation has moved from an exciting concept to an accepted reality. As technologies like mobile, cloud, and artificial intelligence gain ever-wider acceptance, just about…
5 Steps for Mapping Your Customer Journey Transformation | Avaya Blog

5 Steps for Mapping Your Customer Journey Transformation

  • Paul Wakefield
  • June 21, 2017 | Estimated reading time: 2 minutes to read
  • A customer journey map puts the user front and center in the organization’s thinking. It shows changes in customer behavior and demonstrates the need for…