130 Articles Tagged Customer Experience

Meet Avaya’s Edison Award Gold Winner Blockchain Use Case - Blog

Meet Avaya’s Edison Award Gold Winner Blockchain Use Case

  • Nidal Abou-Ltaif
  • April 12, 2018 | Estimated reading time: 3 minutes to read
  • In less than two weeks, we are hosting Experience Avaya Asia-Pacific in Singapore, a city that ranks alongside the likes of Dubai and New York…
Innovation that Accounts for Increased Mobility

Innovation that Accounts for Increased Mobility

  • David Chavez
  • March 12, 2018 | Estimated reading time: 5 minutes to read
  • Today Avaya announced Avaya Mobile Experience, an innovative offer initially targeted at enterprise contact centers to help them expand the range of digital interactions for…
Different Preferences, Same Expectations: Can Your CX Platform Handle it All?

Different Preferences, Same Expectations: Can Your CX Platform Handle it All?

  • Jean Turgeon
  • February 26, 2018 | Estimated reading time: 5 minutes to read
  • When was the last time you as a customer used live chat to interact with a brand? How about a self-service option like IVR? Have…
Using AI in Contact Centers to Create Better Customer Engagement

Using AI in Contact Centers to Create Better Customer Engagement

  • Laura Bassett
  • February 13, 2018 | Estimated reading time: 5 minutes to read
  • I’ve been through quite a few technology trends in my career, and to say Artificial Intelligence (AI) is one of the hottest may be an…
News & Solutions at ENGAGE 2018 Show Avaya is Back - Blog

News & Solutions at ENGAGE 2018 Show Avaya is Back in the Fight!

  • Karen Hardy
  • February 7, 2018 | Estimated reading time: 4 minutes to read
  • Now back from last week’s Avaya ENGAGE 2018, our annual customer and partner event, we’re finding the energy of the conference continues to drive the…
A Closer Look at MiFID II Recording Requirements

A Closer Look at MiFID II Recording Requirements

  • Laura Bassett
  • January 26, 2018 | Estimated reading time: 4 minutes to read
  • The Markets in Financial Instruments Directive II (MiFID II)—arguably the greatest reform to hit Europe’s financial industry—is finally in effect as of January 3, 2018.…
Avaya ENGAGE 2018: Connected Experiences

Avaya ENGAGE 2018: Connected Experiences

  • Karen Hardy
  • January 25, 2018 | Estimated reading time: 3 minutes to read
  • Avaya ENGAGE 2018 is now only days away and the hard work of the last several months will soon be on display. Flights are booked,…
MiFID II: What Do You Need to Know?

MiFID II: What Do You Need to Know?

  • Guest Contributors
  • January 24, 2018 | Estimated reading time: 3 minutes to read
  • Sheila McGee-Smith is a leading communications industry analyst and strategic consultant with a proven track record in new product development, competitive assessment, market research, and…
Introducing the Avaya Simple Digital Transformation Journey Index

Introducing the Avaya Simple Digital Transformation Journey Index

  • David Chavez
  • January 24, 2018 | Estimated reading time: 2 minutes to read
  • As Avaya continues to help businesses with their Digital Transformation Journey efforts, we decided to enhance our customer experience mobile application to help customers understand…
10 Key CX Predictions for Success in 2018 - Avaya Blog

10 Key CX Predictions for Success in 2018

  • Laura Bassett
  • January 16, 2018 | Estimated reading time: 9 minutes to read
  • New year. New goals. New CX Predictions. 40% of executives recently polled by Avaya rate their company’s customer experience as “poor” or “average,” and 93%…
Avaya Solutions Connect People Across the World – Avaya Blog

Avaya Solutions Connect People Across the World

  • Steve Forcum
  • December 27, 2017 | Estimated reading time: 3 minutes to read
  • During a recent vacation cruise, I found myself playing cards with a group of six strangers. As we got to know one another I was…
Five Steps to Creating a Competitive Customer Experience – Avaya Blog

Five Steps to Creating a Competitive Customer Experience

  • Laura Bassett
  • December 20, 2017 | Estimated reading time: 4 minutes to read
  • Each customer relationship starts with a single interaction and lasts the entire customer journey. Each interaction is critical and contributes to the overall lifetime customer…
Customer Experience Starts Here – Avaya Connected Blog

Customer Experience Starts Here

  • Laura Bassett
  • December 13, 2017 | Estimated reading time: 2 minutes to read
  • At this point, you know customer experience is the competitive battleground in today’s smart, digital world. When done right, customer engagement can increase revenue and…
Five Things You Must Do to Shift Customer Experience in 2018 - Avaya Blog

Five Things You Must Do to Shift Customer Experience in 2018

  • Karen Hardy
  • December 11, 2017 | Estimated reading time: 3 minutes to read
  • We all know that to drive competitiveness, you must shift customer experience—and that this is now more important than ever. But shift to what? How?…
Balancing High Tech and High Touch to Maximize Customer Experience - Avaya

Balancing High Tech and High Touch to Maximize Customer Experience

  • Laura Bassett
  • December 6, 2017 | Estimated reading time: 2 minutes to read
  • What does every industry have in common? The critical need to balance high tech and high touch to deliver extraordinary customer experience. Consider hospitality: 70%…
Avaya Ready to Emerge from Chapter 11 – Avaya Connected Blog

Avaya Ready to Emerge from Chapter 11

  • Fadi Hani
  • November 28, 2017 | Estimated reading time: 1 minute to read
  • Today is a new day for Avaya—and for our partners and customers. It is also a day that we have been planning and preparing for…