4 Articles Tagged CRM

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Five Things You Must Do to Shift Customer Experience in 2018

  • Karen Hardy
  • December 11, 2017 | Estimated reading time: 3 minutes to read
  • We all know that to drive competitiveness, you must shift customer experience—and that this is now more important than ever. But shift to what? How?…
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Bridging a Critical Gap, Avaya CRM Connector for Salesforce Transforms CX

  • Karen Hardy
  • August 1, 2017 | Estimated reading time: 3 minutes to read
  • When it comes to the customer experience (CX), things are still a bit complicated. Case in point: 89% of companies are believed to be competing…
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What Our Predicted 2016 Trends Reveal About the Future of Business

  • Laurent Philonenko
  • December 14, 2015 | Estimated reading time: 6 minutes to read
  • At Avaya, we’re always looking forward. When creating a road map for the future of the company and the benefit of our customers, my team…
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How Customer Service Tools are Going Mobile

  • Luke Stangel
  • June 2, 2014 | Estimated reading time: 3 minutes to read
  • A number of retailers are allowing their customers to download smartphone applications that connect them to their e-commerce websites, giving them the ability to search for…