142 Articles Tagged Contact Center

The Four Ways That Contact Centers Are Innovating

  • Luke Stangel
  • March 19, 2013 | Estimated reading time: 3 minutes to read
  • "The UC (Unified Communications) wave has passed; we're back in control," joked analyst Sheila McGee-Smith at the beginning of her Monday panel discussion on the…

Nine Hurdles That Call Centers Place In Front Of Their Customers

  • Luke Stangel
  • March 12, 2013 | Estimated reading time: 10 minutes to read
  • Note: This piece is adapted from a podcast by UK psychologist, Donna Dawson, that appeared in a magazine published by communications solution provider and Avaya…

A Few More Thoughts About That New Red Dress....

  • Laura Bassett
  • March 8, 2013 | Estimated reading time: 4 minutes to read
  • As I mentioned in my last blog, I had a wonderful opportunity to gain valuable insight from many different individuals at the Evolutions Dallas event!…

Driving Down Costs for Governments and Commercial Organizations

  • Luke Stangel
  • February 21, 2013 | Estimated reading time: 0 minutes Less than a minute to read
  • By Guy Clinch Now Playing: Avaya TechTalk 008: Driving Down Costs for Governments and Commercial Organizations Avaya Tech Talk host Guy Clinch discusses tools and…

It's Amazing What a New Red Dress Can Do!

  • Laura Bassett
  • February 20, 2013 | Estimated reading time: 3 minutes to read
  • There's nothing like what a new outfit does for you - you feel good, you walk upright, you are confident in every action. At the…

Avaya TechTalk 007: The City of Taylor

  • Guy Clinch
  • February 13, 2013 | Estimated reading time: 1 minute to read
  • By Guy Clinch Now Playing: Avaya TechTalk 007: The City of Taylor Avaya Tech Talk host Guy Clinch interviews Charlie Mitchell, account manager at SunTel.…

You Know Me So Well...It Creeps Me Out

  • Laura Bassett
  • February 8, 2013 | Estimated reading time: 3 minutes to read
  • Today's guest blogger is someone you've heard from previously here on my blog. Yvonne Ba provides the marketing force behind some of Avaya's leading Customer…

How Does This Thing Work, Anyhow?

  • Laura Bassett
  • January 31, 2013 | Estimated reading time: 4 minutes to read
  • ALL ABOARD! Proactive on-boarding to Ensure a Comfortable Customer Journey. Today our guest blogger, John Quaglietta, will be expanding on his thoughts from his last…

An All-New MCU - So What?

  • Luke Stangel
  • January 29, 2013 | Estimated reading time: 3 minutes to read
  • Today, we announced a new MCU, and while that might sound like an announcement only an IT person could love, there is a lot more…

Social Media in 911 - This Ain't Your Daddy's PSAP

  • Mark J. Fletcher, ENP
  • January 27, 2013 | Estimated reading time: 9 minutes to read
  • E911 is quickly evolving the model of the 911 center answering phone calls to a new multi-channel multi-media communications center environment. Both personnel, and processes…

ALL ABOARD! The Customer Journey.

  • Laura Bassett
  • January 17, 2013 | Estimated reading time: 3 minutes to read
  • Today you'll be hearing from a guest blogger who I had the pleasure of introducing a few months ago. John Quaglietta has extensive hands-on learning…

Avaya Tech Talk Highlights MAC Source Communications, Inc.

  • Guy Clinch
  • January 17, 2013 | Estimated reading time: 4 minutes to read
  • By Guy Clinch Now Playing: Avaya Tech Talk #004 - MAC Source Communications, Inc. Avaya Tech Talk host Guy Clinch interview of Wayne Ianuario MAC…

Building Stronger Teams with Video Conferencing

  • Luke Stangel
  • January 15, 2013 | Estimated reading time: 5 minutes to read
  • Video conferencing has been a proven technology for years, but was traditionally limited to executive desktops and conference rooms. With today's democratization of video -…

Coming Soon IAUG CONVERGE2013!

  • Guy Clinch
  • January 9, 2013 | Estimated reading time: 0 minutes Less than a minute to read
  • By Guy Clinch Now Playing: Avaya Tech Talk #003 - IAUG CONVERGE2013 This week Guy talks about his recent trip to meet with International Avaya…