14 Articles Tagged communications

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Avaya IP Office Can Speed Your Journey to Communications in the Cloud

  • Ioan MacRae
  • November 7, 2017 | Estimated reading time: 2 minutes to read
  • Let’s talk cloud—or, should I say, let’s talk in the cloud. Research shows that by 2020, 78% of small and midsize businesses will be fully…
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From Smart City Buenos Aires 2017: Converging AI, IoT, Blockchain

  • Jean Turgeon
  • October 11, 2017 | Estimated reading time: 3 minutes to read
  • I had the pleasure to attend and speak at the recent Smart City Buenos Aires event. At this first event in the city’s new convention…
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Repairing the Disconnect That Holds Back Mobile Workforces

  • Ioan MacRae
  • August 28, 2017 | Estimated reading time: 5 minutes to read
  • “How can we best connect our mobile workforce, efficiently, and fit for the future?” It’s a question you hear a lot. As the driving force…
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5 Steps for Mapping Your Customer Journey Transformation

  • Paul Wakefield
  • June 21, 2017 | Estimated reading time: 2 minutes to read
  • A customer journey map puts the user front and center in the organization’s thinking. It shows changes in customer behavior and demonstrates the need for…
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Delivering a Memorable Customer Experience—Are You Ready to Serve?

  • Emir Susic
  • June 15, 2017 | Estimated reading time: 3 minutes to read
  • With an increasing number of brands entering the market across virtually all sectors (financial services, retail, healthcare, communications, etc.) organizations are fighting harder than ever…
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How to Deliver the Digital Healthcare Patient Experience

  • Emir Susic
  • June 12, 2017 | Estimated reading time: 4 minutes to read
  • Technology and the Internet of Things hold great promise to improve our health and well-being. Internet-connected infusion pumps, imaging machines, blood-glucose sensors, and myriad more…
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Putting the You in Unified Communications

  • Martin Mills
  • June 8, 2017 | Estimated reading time: 2 minutes to read
  • Unified communications solutions have failed to deliver on the promise of the name: enterprises struggle to break down the barriers between disparate systems, and workers…
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Why an Agile Process is Great for Digital Transformation

  • Peter Kamm
  • June 6, 2017 | Estimated reading time: 2 minutes to read
  • Agility is imperative to the success of any business. The aim for all of us is to be an organization that can respond to new…
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Transforming Venues Through Digital Enterprise Practices

  • Peter Chidiac
  • June 5, 2017 | Estimated reading time: 4 minutes to read
  • The novelty of free, public Wi-Fi networks is gone—connectivity has become an expectation. Steep competition among leading smartphone manufacturers and improvements in cellular networks have…
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One-Click Collaboration: The Promise Fulfilled

  • Laura Bassett
  • October 17, 2016 | Estimated reading time: 3 minutes to read
  • A colleague was telling me about shopping for clothing with his two kids at a retailer styled after an old general store. Memorabilia from the…
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The Value of Enterprise Mobility—Spread the Love

  • Laura Bassett
  • September 26, 2016 | Estimated reading time: 3 minutes to read
  • In a recent blog, I mentioned my sister-in-law's frustration at not being able to use her smart phone for work purposes and how many businesses…
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Avaya assists emergency services with eCall deployment

  • Steve Rafferty
  • September 9, 2016 | Estimated reading time: 3 minutes to read
  • Avaya has a long history in public safety and heritage in this area having worked with local governments and public safety agencies since the 1990s—including…
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Avaya Technology Will Do More than ‘Cover the Spread’ at the Biggest Event in US Football

  • Luke Stangel
  • February 2, 2016 | Estimated reading time: 3 minutes to read
  • Avaya and WBL Services will be providing a touchdown experience when it comes to gameday operations for the biggest event in US football. Partnering with…
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Clumsy Strangers and Attacking Insects: My Two Hazardous Months Wearing Google Glass

  • Luke Stangel
  • July 11, 2013 | Estimated reading time: 6 minutes to read
  • Cradling my bike, right foot on the curb, left hand on the handlebar, I stood and waited for Glass to give me directions to my…