3 Articles Tagged Chrome

WebRTC: Winning the Zero Moment of Truth

  • Laura Bassett
  • February 23, 2015 | Estimated reading time: 5 minutes to read
  • Most smartphone users check their phones 150 times a day. This behavior, as well as growing high-speed Internet penetration, have changed how consumers create shopping…

Avaya + Google: The Who, How, and What of an Exciting Alliance

  • Laura Bassett
  • December 11, 2014 | Estimated reading time: 2 minutes to read
  • Yep, that’s right, two of the best, bringing you the best. Here's the scoop on who, how and what: Who. You may not have heard…

Agents Anywhere: Avaya and Google Collaboration Brings New Flexibility to the Contact Center

  • Val Matula
  • December 10, 2014 | Estimated reading time: 4 minutes to read
  • Every day, hundreds of thousands of customer service agents get in their cars and drive to one of the estimated 66,000 contact centers in America.…