5 Articles Tagged Chatbots

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10 Key CX Predictions for Success in 2018

  • Laura Bassett
  • January 16, 2018 | Estimated reading time: 9 minutes to read
  • New year. New goals. New CX Predictions. 40% of executives recently polled by Avaya rate their company’s customer experience as “poor” or “average,” and 93%…
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How Enterprises can use Chatbots to Enhance Customer Experiences

  • Bernard Gutnick
  • November 2, 2017 | Estimated reading time: 4 minutes to read
  • At the recent Monage Conference, where Jeff Pulver invited me to speak, I talked about chatbots and shared how they can transform customer experiences for…
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AI and VR for the Financial Services Customer Experience

  • Laura Bassett
  • July 27, 2017 | Estimated reading time: 3 minutes to read
  • It’s the digital customer’s world—banks just live in it. 20% of bank customers are now digital-only users 73% admit they’d be more excited about a…
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Bots and Biometrics for Financial Services: Putting the “B” in Banking

  • Laura Bassett
  • July 13, 2017 | Estimated reading time: 3 minutes to read
  • Today, nearly every financial process has been digitally redefined. 94% of customers now use their smartphones to check account balances and recent transactions Over 60%…
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Digitizing Financial Services: Five Ways to Start, One Way to Succeed

  • Laura Bassett
  • June 28, 2017 | Estimated reading time: 3 minutes to read
  • It’s easy to see why the onus is on financial service providers (FSPs) to be actively digitizing financial services. Accenture reports that 46% of FSP…