5 Articles Tagged Chatbot

CX Experts Agree Customer Journey Maps Help Build Relationships | Avaya Blog

CX Experts Agree Customer Journey Maps Help Build Relationships

  • Bernard Gutnick
  • April 3, 2017 | Estimated reading time: 5 minutes to read
  • I recently attended the 2017 MoNage conference, which focused on the Age of Messaging over the Net—a phrase coined by the founder Jeff Pulver. Jeff…
Customers Explain Why Chatbots Matter for Contact Centers | Avaya Blog

Customers Explain Why Chatbots Matter for Contact Centers

  • Bernard Gutnick
  • March 28, 2017 | Estimated reading time: 5 minutes to read
  • I recently attended Jeff Pulver’s 2017 MoNage conference to get the latest views on chatbot usage and expectations for serving customers. Jeff Pulver created the…
WhatsApp Video is missing out on Open Integration | AvayaBlog

Has WhatsApp Video Missed a Trick?

  • Savio Tovar Dias
  • November 23, 2016 | Estimated reading time: 2 minutes to read
  • In today’s mobile-led world, there is no doubt that messaging apps are becoming the preferred means to communicate with friends, family, and even work colleagues.…
AI in 2017: the next step for enterprises

Artificial Intelligence in 2017: the Next Step for Enterprises?

  • Ronald Rubens
  • September 30, 2016 | Estimated reading time: 2 minutes to read
  • Next week is IP Expo, one of the UK’s main business technology events. One of the key themes of the show is Artificial Intelligence, something…
Time to evolve a Siri-like CHATBOT

Time to evolve a Siri-like CHATBOT

  • Savio Tovar Dias
  • May 18, 2016 | Estimated reading time: 3 minutes to read
  • 2016 is shaping up to be the year of the Chatbot. From Jarvis, Mark Zuckerberg’s Iron Man-inspired assistant, to Microsoft’s rather unfortunate Tay experience, chatbots…