3 Articles Tagged chat bot

Using AI in Contact Centers to Create Better Customer Engagement

Using AI in Contact Centers to Create Better Customer Engagement

  • Laura Bassett
  • February 13, 2018 | Estimated reading time: 5 minutes to read
  • I’ve been through quite a few technology trends in my career, and to say Artificial Intelligence (AI) is one of the hottest may be an…
IT Enablement Drives Change in Patient Access & Services – Avaya Blog

IT Enablement—Not Disruption—Drives Change in Patient Access & Services

  • Alison Nicole Haughton
  • February 6, 2018 | Estimated reading time: 3 minutes to read
  • At the heart of patient services lies a growing tension among three key stakeholders: Executives tasked with delivering a profit amid consolidation, government mandates, and…
How to Transform the Customer Experience with Chatbots

How to Transform the Customer Experience with Chatbots

  • Savio Tovar Dias
  • July 14, 2016 | Estimated reading time: 3 minutes to read
  • 2016 is shaping up to be the year of the Chatbot. From Jarvis, Mark Zuckerberg’s Iron Man-inspired assistant, to Microsoft’s rather unfortunate Tay experience, chatbots have…