42 Articles Tagged CEM

Why is VDI such a hot topic in the Contact Center?

  • Laura Bassett
  • June 10, 2013 | Estimated reading time: 5 minutes to read
  • Today I have the privilege of introducing to you our newest guest blogger: Mike Harwell. Mike began his career as a contact center agent working…

Drinking our own Champagne!

  • Laura Bassett
  • May 30, 2013 | Estimated reading time: 6 minutes to read
  • Here at Avaya we create some darn good solutions if I do say so myself, so I refuse to use that old "eating our own…

A Path to Profitability in the Contact Center? Definitely!

  • Laura Bassett
  • April 23, 2013 | Estimated reading time: 3 minutes to read
  • Today I have the privilege of introducing to you our newest guest blogger: Steve Hofer. Steve has been evangelizing Customer Experience Management and contact center…

Digging Deeper Into Customer Experience Management

  • Laura Bassett
  • April 8, 2013 | Estimated reading time: 5 minutes to read
  • Today you'll be hearing from a guest blogger who I had the pleasure of introducing a few months ago. John Quaglietta has extensive hands-on learning…

Delivering the Connected Enterprise at Enterprise Connect

  • Laura Bassett
  • March 22, 2013 | Estimated reading time: 3 minutes to read
  • What is the connected enterprise? Well - it's gone way past connecting tin cans together with a string! It's certainly about making sure your employees…

A Few More Thoughts About That New Red Dress....

  • Laura Bassett
  • March 8, 2013 | Estimated reading time: 4 minutes to read
  • As I mentioned in my last blog, I had a wonderful opportunity to gain valuable insight from many different individuals at the Evolutions Dallas event!…

It's Amazing What a New Red Dress Can Do!

  • Laura Bassett
  • February 20, 2013 | Estimated reading time: 3 minutes to read
  • There's nothing like what a new outfit does for you - you feel good, you walk upright, you are confident in every action. At the…

You Know Me So Well...It Creeps Me Out

  • Laura Bassett
  • February 8, 2013 | Estimated reading time: 3 minutes to read
  • Today's guest blogger is someone you've heard from previously here on my blog. Yvonne Ba provides the marketing force behind some of Avaya's leading Customer…

How Does This Thing Work, Anyhow?

  • Laura Bassett
  • January 31, 2013 | Estimated reading time: 4 minutes to read
  • ALL ABOARD! Proactive on-boarding to Ensure a Comfortable Customer Journey. Today our guest blogger, John Quaglietta, will be expanding on his thoughts from his last…

ALL ABOARD! The Customer Journey.

  • Laura Bassett
  • January 17, 2013 | Estimated reading time: 3 minutes to read
  • Today you'll be hearing from a guest blogger who I had the pleasure of introducing a few months ago. John Quaglietta has extensive hands-on learning…