4 Articles Tagged business intelligence

How to Transform the Customer Experience with Chatbots

How to Transform the Customer Experience with Chatbots

  • Savio Tovar Dias
  • July 14, 2016 | Estimated reading time: 3 minutes to read
  • 2016 is shaping up to be the year of the Chatbot. From Jarvis, Mark Zuckerberg’s Iron Man-inspired assistant, to Microsoft’s rather unfortunate Tay experience, chatbots have…
Your Own Personal Assistant? It All Adds Up!

Your Own Personal Assistant? It All Adds Up!

  • Savio Tovar Dias
  • July 11, 2016 | Estimated reading time: 4 minutes to read
  • If you’re a highly paid CEO of a large multinational, then you probably already have a personal assistant taking care of your life, so you…
When Analytics Is the Answer Are You Asking the Right Questions?

When Analytics Is the Answer Are You Asking the Right Questions?

  • Laurent Philonenko
  • May 24, 2016 | Estimated reading time: 8 minutes to read
  • Depending upon what you read, who you follow, the Business Intelligence and Analytics (BI&A) market is valued anywhere from $16.9 billion in 2016, to $41.5…

How Speech Analytics Helped These Three Contact Centers

  • Luke Stangel
  • March 21, 2013 | Estimated reading time: 3 minutes to read
  • WebRTC and cloud felt like the belles of the Enterprise Connect 2013 ball (read about Avaya's new Collaborative Cloud and involvement in WebRTC here). No…