13 Articles Tagged banking

Avaya at GITEX 2017: Moving to a True Omnichannel Customer Experience

Avaya at GITEX 2017: Moving to a True Omnichannel Customer Experience

  • Yaser Alzubaidi
  • September 28, 2017 | Estimated reading time: 2 minutes to read
  • As all too many companies have discovered, increasing customer satisfaction, loyalty and advocacy is easier said than done. And when you fall short, customers have…

Branch Banking vs. Mobile Banking: Is It Really An Either-Or Decision?

  • Luke Stangel
  • February 25, 2015 | Estimated reading time: 2 minutes to read
  • In a recent article, Dave Martin, EVP at Financial Supermarkets, talked about the future of branches as a differentiator for banks. He believes that branches…

Addressing Technological Uncertainty in the Banking Industry

  • Luke Stangel
  • October 17, 2014 | Estimated reading time: 1 minute to read
  • A recent article in the Harvard Business Review analyzes where certain vertical industries sit in an uncertain world, using scales of demand and technology. It’s…

Is Big Data in the Financial Sector Just a Numbers Game?

  • Luke Stangel
  • August 6, 2014 | Estimated reading time: 1 minute to read
  • Banking has historically been a very data-oriented industry, but there has recently been a significant push toward implementing “big data” strategies to refine processes and…

[Case Study] How Landmark Bank Uses Avaya to Provide Personalized Customer Experiences

  • Luke Stangel
  • July 21, 2014 | Estimated reading time: 2 minutes to read
  • Imagine your local teller--let’s call her Sandy--at your commercial bank of choice. Sandy knows who you are, greets you by name and provides a high…

What Do Customers Expect From Their Financial Services Provider?

  • Luke Stangel
  • July 10, 2014 | Estimated reading time: 3 minutes to read
  • What do customers expect from their bank? This is a burning question--one that many banks and insurance companies feel they may have conquered, when in…

Join Us This Week at SIFMA Tech in New York City!

  • Luke Stangel
  • June 16, 2014 | Estimated reading time: 1 minute to read
  • Avaya will be exhibiting at SIFMATech 2014 this week (June 17-18) in New York City. The theme for this year’s event is Innovate – Secure…

Live from #Converge2014: 15 Unconventional Video Conferencing Use Cases

  • Luke Stangel
  • April 28, 2014 | Estimated reading time: 5 minutes to read
  • Roughly half of the world's largest companies have adopted video conferencing, making it a $2.6 billion market. What's remarkable, perhaps, about those video deployments is…

Banking with 20/20 Vision

  • Luke Stangel
  • April 24, 2014 | Estimated reading time: 2 minutes to read
  • We are all--in one form or another--customers of a bank, be it global or local. How many of you have found yourselves asking such questions…

5 Things I Learned About Customer Experience Management While Refinancing My Mortgage

  • Luke Stangel
  • March 24, 2014 | Estimated reading time: 3 minutes to read
  • I recently took advantage of low interest rates to refinance my mortgage with my original lender, a large, national bank. For all the stories of…

5 Essential Ways to Boost Your Customer Experience

  • Luke Stangel
  • August 2, 2013 | Estimated reading time: 4 minutes to read
  • photo credit: Phil Dowsing Creative via photopin cc Everyone knows that keeping your customers happy is key. "How customers perceive their interactions have been will…

Profile: Landmark Bank's Vision for Video Conferencing

  • Luke Stangel
  • June 3, 2013 | Estimated reading time: 5 minutes to read
  • Last June, Landmark Bank CEO Kevin Gibbens sat down with his CIO Brenda Emerson, and gave her an assignment: Get a new video conferencing system.…

How are CIOs Boosting the ROI of Collaboration?

  • Luke Stangel
  • April 9, 2013 | Estimated reading time: 4 minutes to read
  • In the old days, you had a phone on your desk at work. It was a necessity but purely a cost. Nowadays, communications comes in…