2 Articles Tagged Avaya Podcast Network

Building a Killer 'Over the Top' Communications App Without Killing Someone

  • Mark J. Fletcher, ENP
  • June 2, 2014 | Estimated reading time: 4 minutes to read
  • With the recent announcements about text-to-911 becoming a reality in the US--despite its limited geographic deployment--we can firmly state that Next Generation 911 has evolved…

Why Social Media is the New Customer Service Channel (Part 2)

  • Carl Knerr
  • January 9, 2013 | Estimated reading time: 7 minutes to read
  • This is the second in a series of posts about protecting the brand by providing customer service in social media. The first can be found…