8 Articles Tagged Avaya Oceana

News & Solutions at ENGAGE 2018 Show Avaya is Back - Blog

News & Solutions at ENGAGE 2018 Show Avaya is Back in the Fight!

  • Karen Hardy
  • February 7, 2018 | Estimated reading time: 4 minutes to read
  • Now back from last week’s Avaya ENGAGE 2018, our annual customer and partner event, we’re finding the energy of the conference continues to drive the…
Avaya ENGAGE 2018: Connected Experiences

Avaya ENGAGE 2018: Connected Experiences

  • Karen Hardy
  • January 25, 2018 | Estimated reading time: 3 minutes to read
  • Avaya ENGAGE 2018 is now only days away and the hard work of the last several months will soon be on display. Flights are booked,…
Your Avaya Developer Journey Starts Here with DevConnect | Avaya Blog

Your Avaya Developer Journey Starts Here

  • Jon Alperin
  • September 6, 2017 | Estimated reading time: 3 minutes to read
  • STEM. Hackathons. Hour of Code. Oh, my… I’ve been in the developer and ecosystem space pretty much my entire career, and I can’t recall a…
Transform CX with Avaya CRM Connector for Salesforce | Avaya Blog

Bridging a Critical Gap, Avaya CRM Connector for Salesforce Transforms CX

  • Karen Hardy
  • August 1, 2017 | Estimated reading time: 3 minutes to read
  • When it comes to the customer experience (CX), things are still a bit complicated. Case in point: 89% of companies are believed to be competing…
Verbio Brings Voice Biometrics to Avaya Breeze

Verbio Brings Voice Biometrics to Avaya Breeze™

  • Jon Alperin
  • November 8, 2016 | Estimated reading time: 2 minutes to read
  • If you’ve been following the Avaya Connected Blog in recent weeks, hopefully you’ve read about the changes Avaya expects to see in Customer Engagement as…
Avaya Oceana: Riding the Next Wave in Customer Experience

Avaya Oceana: Riding the Next Wave in Customer Experience

  • Laura Bassett
  • October 27, 2016 | Estimated reading time: 3 minutes to read
  • Earlier this month, the CFI Group, which issues the annual American Customer Satisfaction Index, issued the Contact Center Satisfaction Index (CCSI). Here are some of…
User-Defined Engagement is in Avaya’s DNA

User-Defined Engagement is in Avaya’s DNA

  • Gary E. Barnett
  • September 22, 2016 | Estimated reading time: 3 minutes to read
  • User-defined engagement is our new mantra at Avaya. We dream it, innovate for it, develop it, live it. It is in our DNA. With more…
Creating User-Defined Experiences—Why Avaya Oceana™ is a Big Deal

Creating User-Defined Experiences—Why Avaya Oceana™ is a Big Deal

  • Laura Bassett
  • June 21, 2016 | Estimated reading time: 4 minutes to read
  • Don’t Miss the Webinar! Learn all about the Avaya Oceana™ Solution. Attend “Digitally Transforming the Customer Experience. Moving from What You Have to What Your…