8 Articles Tagged Avaya Oceana

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News & Solutions at ENGAGE 2018 Show Avaya is Back in the Fight!

  • Karen Hardy
  • February 7, 2018 | Estimated reading time: 4 minutes to read
  • Now back from last week’s Avaya ENGAGE 2018, our annual customer and partner event, we’re finding the energy of the conference continues to drive the…
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Avaya ENGAGE 2018: Connected Experiences

  • Karen Hardy
  • January 25, 2018 | Estimated reading time: 3 minutes to read
  • Avaya ENGAGE 2018 is now only days away and the hard work of the last several months will soon be on display. Flights are booked,…
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Your Avaya Developer Journey Starts Here

  • Jon Alperin
  • September 6, 2017 | Estimated reading time: 3 minutes to read
  • STEM. Hackathons. Hour of Code. Oh, my… I’ve been in the developer and ecosystem space pretty much my entire career, and I can’t recall a…
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Bridging a Critical Gap, Avaya CRM Connector for Salesforce Transforms CX

  • Karen Hardy
  • August 1, 2017 | Estimated reading time: 3 minutes to read
  • When it comes to the customer experience (CX), things are still a bit complicated. Case in point: 89% of companies are believed to be competing…
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Verbio Brings Voice Biometrics to Avaya Breeze™

  • Jon Alperin
  • November 8, 2016 | Estimated reading time: 2 minutes to read
  • If you’ve been following the Avaya Connected Blog in recent weeks, hopefully you’ve read about the changes Avaya expects to see in Customer Engagement as…
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Avaya Oceana: Riding the Next Wave in Customer Experience

  • Laura Bassett
  • October 27, 2016 | Estimated reading time: 3 minutes to read
  • Earlier this month, the CFI Group, which issues the annual American Customer Satisfaction Index, issued the Contact Center Satisfaction Index (CCSI). Here are some of…
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User-Defined Engagement is in Avaya’s DNA

  • Gary E. Barnett
  • September 22, 2016 | Estimated reading time: 3 minutes to read
  • User-defined engagement is our new mantra at Avaya. We dream it, innovate for it, develop it, live it. It is in our DNA. With more…
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Creating User-Defined Experiences—Why Avaya Oceana™ is a Big Deal

  • Laura Bassett
  • June 21, 2016 | Estimated reading time: 4 minutes to read
  • Don’t Miss the Webinar! Learn all about the Avaya Oceana™ Solution. Attend “Digitally Transforming the Customer Experience. Moving from What You Have to What Your…