4 Articles Tagged Avaya Aura™ Contact Center

Toll-Free Text: Let Your Customers’ Thumbs do the Talking

  • Andrew Prokop
  • November 4, 2015 | Estimated reading time: 5 minutes to read
  • Technology is a lot like the music business. You can be on top of the charts one day and completely irrelevant the next. The public…

Stop Wasting Your Time on Hold and Use Webtext with Avaya Aura

  • Guy Clinch
  • May 16, 2014 | Estimated reading time: 2 minutes to read
  • You know that feeling. It hits you when you hear, "We are experiencing exceptionally heavy call volumes ... your call will be answered in ..."…

Chatting up more customers

  • Jon Alperin
  • August 5, 2013 | Estimated reading time: 3 minutes to read
  • I've written about conversations with Robin Foster before. As Avaya's Practice Leader for ROI/TCO Analysis, she's a great resource to help our customer and channel…

Avaya TechTalk 052: Interactive Northwest, Inc.

  • Guy Clinch
  • July 25, 2013 | Estimated reading time: 4 minutes to read
  • Now Playing: Avaya TechTalk 052: Interactive Northwest, Inc. Listen and learn how government and other organizations can obtain the many values available from automated self-service,…