38 Articles Tagged Avaya Aura

Avaya CS1000 Customers—We’ve Got Your Backs!

Avaya CS1000 Customers—We’ve Got Your Backs!

  • Mike Kuch
  • July 24, 2017 | Estimated reading time: 2 minutes to read
  • We live in the age of “Fake News” and “Alternative Facts.” Depending on where you live and where you stand on various issues, the daily…
Avaya Aura® Platform—The Original Pragmatic Hybrid Cloud

Avaya Aura® Platform—The Original Pragmatic Hybrid Cloud

  • Guy Clinch
  • November 3, 2016 | Estimated reading time: 3 minutes to read
  • In a recent InfoWorld post David Linthicum wrote of “an organic movement driven by rank-and-file enterprise IT people who simply want to solve their issues…

Zang Serves Up a Special Delivery for Your Mom this Mother’s Day

  • Christina Knittel
  • May 5, 2016 | Estimated reading time: 2 minutes to read
  • Mother’s Day is the one day in the U.S. when the most phone calls are made. According to this cool Mother’s Day Facts site, 122…
Next time you visit Dubai, take a public transport

Next time you visit Dubai, take a public transport

  • Areff Mohammed
  • May 4, 2016 | Estimated reading time: 3 minutes to read
  • With happiness being a key focus in Dubai, government agencies are looking towards contributing to the goal of raising the quality of life of customers…

How to Prevent Media Gateway Split Registrations

  • John Waber
  • April 18, 2016 | Estimated reading time: 6 minutes to read
  • Back when Avaya Aura Communication Manager 5.2 was released, I recall reading about this new capability called Split Registration Prevention Feature (SRPF). Although I studied…

Understanding Avaya Aura Media Server Survivability Settings

  • John Waber
  • March 29, 2016 | Estimated reading time: 5 minutes to read
  • My recent articles have explored how Port Networks and H.248 Media Gateways invoke the survivable modes of Avaya Aura Communication Manager (CM). In this article,…

Winning on the Customer Service Battleground

  • Luke Stangel
  • March 7, 2016 | Estimated reading time: 5 minutes to read
  • Think back to the last time you had a truly magical customer service experience. For me, it was a recent trip to an airport car…

Understanding SIP PRACK for Avaya Aura

  • Andrew Prokop
  • December 9, 2015 | Estimated reading time: 4 minutes to read
  • As many of my readers know, every few months I teach a two and a half day class on “all things SIP.” My students are…

Understanding Avaya Aura SIP Registration

  • Andrew Prokop
  • December 1, 2015 | Estimated reading time: 5 minutes to read
  • “Let’s start at the very beginning/a very good place to start/when you read you begin with A B C/when you sing you begin with Do…

Learning to Work With Avaya Aura Session Manager Adaptations

  • Andrew Prokop
  • November 17, 2015 | Estimated reading time: 9 minutes to read
  • The problem with standards is that they rarely are. Despite the fact that SIP has been around since the 1990s, is fairly well documented, and…

An Even Closer Look at Avaya Aura IMS Call Processing

  • Andrew Prokop
  • November 5, 2015 | Estimated reading time: 5 minutes to read
  • Last week, I walked you through how Avaya implements IMS processing between Session Manager and Communication Manager.  Even though it may have looked fairly complicated and…

Toll-Free Text: Let Your Customers’ Thumbs do the Talking

  • Andrew Prokop
  • November 4, 2015 | Estimated reading time: 5 minutes to read
  • Technology is a lot like the music business. You can be on top of the charts one day and completely irrelevant the next. The public…

Join Avaya at EDUCAUSE 2014

  • Luke Stangel
  • September 24, 2014 | Estimated reading time: 2 minutes to read
  • Avaya will be hosting a booth at EDUCAUSE 2014, from Monday, September 29 to Thursday, October 2, where we will demonstrate how our solutions help…

Avaya’s Shipboard Team Makes a Splash with Supplier Excellence Award

  • Luke Stangel
  • July 10, 2014 | Estimated reading time: 1 minute to read
  • Our Avaya Government Solutions shipboard team has won a coveted Supplier Excellence award from Raytheon Company for work on two new U.S. Navy amphibious warships…

Understanding the SIP OPTIONS Request

  • Andrew Prokop
  • April 24, 2014 | Estimated reading time: 3 minutes to read
  • Several years ago I bought my sons a set of walkie-talkies. Some of you may remember that for a while they were huge with the…

[Infographic] Which Avaya Product Are You?

  • Luke Stangel
  • April 10, 2014 | Estimated reading time: 1 minute to read
  • Most people need more than a GPS to navigate through IT product descriptions. They’re often labyrinths of jargon, abbreviations and, of course, dreaded acronyms (…and…