350 Articles Tagged Avaya

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Connected Health: The Digital Transformation of Care Innovation

  • Alison Nicole Haughton
  • March 16, 2018 | Estimated reading time: 3 minutes to read
  • All around the world, across the spectrum of disease, IT is changing our approach to chronic conditions and how we approach connected health. Text messages…
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Avaya Equinox, Now with Team Collaboration, Just Got More “Go-To”

  • Mike Kuch
  • March 13, 2018 | Estimated reading time: 4 minutes to read
  •   I recently read that the Apple App Store now contains about 2.2 million apps. It’s an amazing number and a testament to the creativity…
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Building SMS Text Bots is a Breeze

  • Andrew Prokop
  • March 12, 2018 | Estimated reading time: 5 minutes to read
  • As a nerdy guy, I love movies about other nerdy guys. Give me movies like “A Beautiful Mind,” “The Theory of Everything,” or “Einstein and…
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Increase Team Collaboration with Avaya Customizable Smart Desktop Device

  • Vandana Brar
  • March 12, 2018 | Estimated reading time: 4 minutes to read
  • About 80% of companies still use siloed, manual tools that make seamless team collaboration near impossible. Consider IT: 60% of teams admit they need more…
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Proactive Patient Engagement for Driving Value-based Care

  • Tara Mahoney
  • March 8, 2018 | Estimated reading time: 3 minutes to read
  • As healthcare plans increase in complexity in addition to a growing number of chronic health conditions (healthcare organizations are expected to spend close to $6…
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Can Digital Technologies Be Used to Transform Healthcare Quality? YES!

  • Kannan Sreedhar
  • March 7, 2018 | Estimated reading time: 3 minutes to read
  • Healthcare providers are digitally transforming to drive value-based care (75% of providers currently participate in at least one value-based payment model, and over 60% soon…
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Centralizing Patient Access: Operations and Technology Go Hand in Hand

  • Tara Mahoney
  • March 6, 2018 | Estimated reading time: 3 minutes to read
  • An increase in healthcare mergers and acquisitions, coupled with aging and disparate systems, has created too many silos in scheduling systems. Research shows that over…
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Watch out Enterprise Connect … We’re Baaaaaack!

  • Karen Hardy
  • March 5, 2018 | Estimated reading time: 3 minutes to read
  • I must admit, it felt strange when Avaya decided to skip Enterprise Connect last year. To me, Enterprise Connect is like the annual Academy Awards.…
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Why Next-Gen Omnichannel is the Catalyst for Value-Based Healthcare

  • Kannan Sreedhar
  • March 5, 2018 | Estimated reading time: 3 minutes to read
  • There’s no denying that value-based healthcare is revolutionizing how healthcare is delivered and paid for. In a way, it is the perfect storm: a shortage…
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Here’s Where You Can Find Avaya at Enterprise Connect 2018

  • Jim Geary
  • March 2, 2018 | Estimated reading time: 4 minutes to read
  • Enterprise Connect 2018 is coming March 12-15, making now a good time to outline where and when you can find Avaya at the show so…
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Shaping the Connected World for 2018 Sports Fans: Avaya Smart Stadium

  • Andy Steen
  • March 1, 2018 | Estimated reading time: 4 minutes to read
  • The season for soccer is upon us as we usher in our fourth year at Avaya Stadium. The San Jose Earthquakes face off against the…
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Different Preferences, Same Expectations: Can Your CX Platform Handle it All?

  • Jean Turgeon
  • February 26, 2018 | Estimated reading time: 5 minutes to read
  • When was the last time you as a customer used live chat to interact with a brand? How about a self-service option like IVR? Have…
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Kari’s Law: An Emotional Journey Leads to a Bittersweet Ending

  • Mark J. Fletcher, ENP
  • February 21, 2018 | Estimated reading time: 4 minutes to read
  • Our long journey leading up to the presidential signing of Kari’s Law began well before the precious life of Kari Hunt tragically ended on Dec.…
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Transforming Online Meetings for Team Collaboration

  • Mike Kuch
  • February 14, 2018 | Estimated reading time: 2 minutes to read
  • I find it interesting how companies choose to measure team collaboration. Most use surveys, some productivity data, and others standard review processes. Yet team collaboration…
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The Easy Button for IoT

  • Andrew Prokop
  • February 9, 2018 | Estimated reading time: 5 minutes to read
  • I am sure that I don’t have to tell you how the Internet of Things (IoT) is revolutionizing our world. Stop by any electronics retailer…
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News & Solutions at ENGAGE 2018 Show Avaya is Back in the Fight!

  • Karen Hardy
  • February 7, 2018 | Estimated reading time: 4 minutes to read
  • Now back from last week’s Avaya ENGAGE 2018, our annual customer and partner event, we’re finding the energy of the conference continues to drive the…