350 Articles Tagged Avaya

Digital Transformation in Government Means All-New Communications - Avaya Blog

Digital Transformation in Government Means All-New Communications

  • Oliver Bengtsson
  • October 12, 2018 | Estimated reading time: 3 minutes to read
  • When it comes to digital transformation in government, companies are missing the mark. Nearly 80% of global leaders within the government organizations believe digital is…
Team Collaboration Isn’t About Culture—It’s About Community – Avaya Blog

Team Collaboration Isn’t About Culture—It’s About Community

  • Mike Kuch
  • October 9, 2018 | Estimated reading time: 4 minutes to read
  • While culture is relatively easy to define, the same cannot be said for communities in the context of the enterprise. In an era of rapid…
Best Omnichannel Solution for Your Government Agency | Avaya Blog

The Best Omnichannel Solution for Your Government Agency

  • Jerry Dotson
  • June 26, 2018 | Estimated reading time: 3 minutes to read
  • Budgetary constraints have caused too many government agencies to rely on legacy IT systems that are more than a decade old. Ten years ago, there…
Connected Health: The Digital Transformation of Care Innovation

Connected Health: The Digital Transformation of Care Innovation

  • Alison Nicole Haughton
  • March 16, 2018 | Estimated reading time: 3 minutes to read
  • All around the world, across the spectrum of disease, IT is changing our approach to chronic conditions and how we approach connected health. Text messages…
Increase Team Collaboration with Customizable Smart Device – Avaya Blog

Avaya Equinox, Now with Team Collaboration, Just Got More “Go-To”

  • Mike Kuch
  • March 13, 2018 | Estimated reading time: 4 minutes to read
  •   I recently read that the Apple App Store now contains about 2.2 million apps. It’s an amazing number and a testament to the creativity…
Building SMS Text Bots is a Breeze

Building SMS Text Bots is a Breeze

  • Andrew Prokop
  • March 12, 2018 | Estimated reading time: 5 minutes to read
  • As a nerdy guy, I love movies about other nerdy guys. Give me movies like “A Beautiful Mind,” “The Theory of Everything,” or “Einstein and…
Increase Team Collaboration with Customizable Smart Device – Avaya Blog

Increase Team Collaboration with Avaya Customizable Smart Desktop Device

  • Vandana Brar
  • March 12, 2018 | Estimated reading time: 4 minutes to read
  • About 80% of companies still use siloed, manual tools that make seamless team collaboration near impossible. Consider IT: 60% of teams admit they need more…
Proactive Patient Engagement for Driving Value-based Care

Proactive Patient Engagement for Driving Value-based Care

  • Tara Mahoney
  • March 8, 2018 | Estimated reading time: 3 minutes to read
  • As healthcare plans increase in complexity in addition to a growing number of chronic health conditions (healthcare organizations are expected to spend close to $6…
Can Digital Technologies Be Used to Transform Healthcare Quality? YES!

Can Digital Technologies Be Used to Transform Healthcare Quality? YES!

  • Kannan Sreedhar
  • March 7, 2018 | Estimated reading time: 3 minutes to read
  • Healthcare providers are digitally transforming to drive value-based care (75% of providers currently participate in at least one value-based payment model, and over 60% soon…
Centralizing Patient Access: Operations and Technology Go Hand in Hand

Centralizing Patient Access: Operations and Technology Go Hand in Hand

  • Tara Mahoney
  • March 6, 2018 | Estimated reading time: 3 minutes to read
  • An increase in healthcare mergers and acquisitions, coupled with aging and disparate systems, has created too many silos in scheduling systems. Research shows that over…
Watch out Enterprise Connect … We’re Baaaaaack!

Watch out Enterprise Connect … We’re Baaaaaack!

  • Karen Hardy
  • March 5, 2018 | Estimated reading time: 3 minutes to read
  • I must admit, it felt strange when Avaya decided to skip Enterprise Connect last year. To me, Enterprise Connect is like the annual Academy Awards.…
Why Next-Gen Omnichannel is the Catalyst for Value-Based Healthcare - Avaya

Why Next-Gen Omnichannel is the Catalyst for Value-Based Healthcare

  • Kannan Sreedhar
  • March 5, 2018 | Estimated reading time: 3 minutes to read
  • There’s no denying that value-based healthcare is revolutionizing how healthcare is delivered and paid for. In a way, it is the perfect storm: a shortage…
Here’s Where You Can Find Avaya at Enterprise Connect 2018

Here’s Where You Can Find Avaya at Enterprise Connect 2018

  • Jim Geary
  • March 2, 2018 | Estimated reading time: 4 minutes to read
  • Enterprise Connect 2018 is coming March 12-15, making now a good time to outline where and when you can find Avaya at the show so…
Shaping the Connected World for 2018 Sports Fans: Avaya Smart Stadium

Shaping the Connected World for 2018 Sports Fans: Avaya Smart Stadium

  • Andy Steen
  • March 1, 2018 | Estimated reading time: 4 minutes to read
  • The season for soccer is upon us as we usher in our fourth year at Avaya Stadium. The San Jose Earthquakes face off against the…
Different Preferences, Same Expectations: Can Your CX Platform Handle it All?

Different Preferences, Same Expectations: Can Your CX Platform Handle it All?

  • Jean Turgeon
  • February 26, 2018 | Estimated reading time: 5 minutes to read
  • When was the last time you as a customer used live chat to interact with a brand? How about a self-service option like IVR? Have…
Kari’s Law: An Emotional Journey Leads to a Bittersweet Ending

Kari’s Law: An Emotional Journey Leads to a Bittersweet Ending

  • Mark J. Fletcher, ENP
  • February 21, 2018 | Estimated reading time: 4 minutes to read
  • Our long journey leading up to the presidential signing of Kari’s Law began well before the precious life of Kari Hunt tragically ended on Dec.…