235 Articles Tagged Avaya

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Check out the Cool Avaya Omnichannel Contact Center Demos at ICMI

  • Bernard Gutnick
  • April 27, 2017 | Estimated reading time: 3 minutes to read
  • Sometimes you travel to Orlando to really fun destinations. But this May 22-25, when you arrive in Orlando for the 2017 ICMI Contact Center Expo…
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Secure IoT Deployments with Avaya SDN Fx™ Architecture Solutions

  • Greg Deffenbaugh
  • April 25, 2017 | Estimated reading time: 6 minutes to read
  • Let’s look at how to deploy the IoT in a safe and sane manner—a top-of-mind business challenge. Before diving into the technology, let’s remember why…
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Customer Journey Analytics vs. Traditional Analytics—Know the Difference

  • Laura Bassett
  • April 24, 2017 | Estimated reading time: 5 minutes to read
  • It’s expected that 60% of all large organizations will develop customer journey mapping capabilities by 2018. Why? Because the average consumer isn’t so average anymore.…
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A Business-First Approach to Digital Transformation

  • Greg Deffenbaugh
  • April 20, 2017 | Estimated reading time: 7 minutes to read
  • In part I of this series, we explored the definitions of Digital Transformation, IoT, and Smart Enterprise. Digital transformation goes beyond normal organizational evolution. It…
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Earth Day 2017: A Call for Education and Action … Because it Takes a Village (Truly!)

  • Amy Fliegelman Olli
  • April 19, 2017 | Estimated reading time: 5 minutes to read
  • On Saturday, the world will come together for Earth Day 2017. I believe this is one of the most important days of the year because…
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Wrangling the IoT: The Next-Gen Architecture We’ve All Been Waiting For

  • Jean Turgeon
  • April 18, 2017 | Estimated reading time: 6 minutes to read
  • Technologies like AI, the IoT, virtual reality and data analytics are no longer enterprise luxuries, but means of survival in an era of rapid digital…
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Three Essential Elements in Hotel Back-office Digitization

  • Robert K. Mitton
  • April 17, 2017 | Estimated reading time: 4 minutes to read
  • It’s a fact that 89% of companies today are competing exclusively on the customer experience. They’re retooling their customer approaches, redirecting their external messaging, and…
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What’s Your Ransomware Reaction Plan?

  • Ed Koehler
  • April 13, 2017 | Estimated reading time: 4 minutes to read
  • Ransomware is nothing new, but like Distributed Denial of Service Attacks (DDOS), over time it has evolved in its prevalence, sophistication and impact. New techniques…
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Digital Transformation, the IoT, and the Smart Enterprise

  • Greg Deffenbaugh
  • April 12, 2017 | Estimated reading time: 4 minutes to read
  • I was given the title “Smart Enterprise” for a presentation at #AvayaEngage 2017. The presentation abstract mentioned Digital Transformation and the Internet of Things (IoT),…
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The 2020 Network Is Here: Stop Visualizing and Start Deploying

  • Jean Turgeon
  • April 11, 2017 | Estimated reading time: 5 minutes to read
  • At this point, it’s safe to say you’ve heard of digital transformation and the radical changes it’s driving within the enterprise as we approach the…
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Join us for the Transformational Journey: Avaya Evolutions is Now #AvayaENGAGE

  • Galib Karim
  • April 6, 2017 | Estimated reading time: 2 minutes to read
  • For over 11 years Avaya Evolutions Mexico has been the milestone event for Mexico’s technology market, with over 3,000 visitors in each edition. This year…
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CX Experts Agree Customer Journey Maps Help Build Relationships

  • Bernard Gutnick
  • April 3, 2017 | Estimated reading time: 5 minutes to read
  • I recently attended the 2017 MoNage conference, which focused on the Age of Messaging over the Net—a phrase coined by the founder Jeff Pulver. Jeff…
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Winning the CX with Apps, Integrated Data Views, Custom Agent Desktops

  • Laura Bassett
  • April 3, 2017 | Estimated reading time: 5 minutes to read
  • An estimated $6 trillion in global revenue is up for grabs due to dissatisfied customers constantly switching providers, seeking a better customer experience—CX. From finance…
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Avaya Mobile Engagement is #1 Seed to Power the March Basketball Championship Tournament

  • Andy Steen
  • March 30, 2017 | Estimated reading time: 3 minutes to read
  • Let’s dance! I’ve been known to choreograph some big half-time dances in my day but this dance is all about college basketball. No, not Sadie…
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Don’t Underestimate Smart and Secure Remote Access

  • Sandra Thomson
  • March 29, 2017 | Estimated reading time: 2 minutes to read
  • Like many people, I’ve spent a lot of time watching great NCAA March Madness games in the last two weeks. During the commercials, I’ve been…
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Customers Explain Why Chatbots Matter for Contact Centers

  • Bernard Gutnick
  • March 28, 2017 | Estimated reading time: 5 minutes to read
  • I recently attended Jeff Pulver’s 2017 MoNage conference to get the latest views on chatbot usage and expectations for serving customers. Jeff Pulver created the…