2 Articles Tagged automated chat

Drinking our own Champagne!

  • Laura Bassett
  • May 30, 2013 | Estimated reading time: 6 minutes to read
  • Here at Avaya we create some darn good solutions if I do say so myself, so I refuse to use that old "eating our own…

The Four Ways That Contact Centers Are Innovating

  • Luke Stangel
  • March 19, 2013 | Estimated reading time: 3 minutes to read
  • "The UC (Unified Communications) wave has passed; we're back in control," joked analyst Sheila McGee-Smith at the beginning of her Monday panel discussion on the…