16 Articles Tagged Artificial Intelligence

Different Preferences, Same Expectations: Can Your CX Platform Handle it All?

Different Preferences, Same Expectations: Can Your CX Platform Handle it All?

  • Jean Turgeon
  • February 26, 2018 | Estimated reading time: 5 minutes to read
  • When was the last time you as a customer used live chat to interact with a brand? How about a self-service option like IVR? Have…
Using AI in Contact Centers to Create Better Customer Engagement

Using AI in Contact Centers to Create Better Customer Engagement

  • Laura Bassett
  • February 13, 2018 | Estimated reading time: 5 minutes to read
  • I’ve been through quite a few technology trends in my career, and to say Artificial Intelligence (AI) is one of the hottest may be an…
10 Key CX Predictions for Success in 2018 - Avaya Blog

10 Key CX Predictions for Success in 2018

  • Laura Bassett
  • January 16, 2018 | Estimated reading time: 9 minutes to read
  • New year. New goals. New CX Predictions. 40% of executives recently polled by Avaya rate their company’s customer experience as “poor” or “average,” and 93%…
Five Things You Must Do to Shift Customer Experience in 2018 - Avaya Blog

Five Things You Must Do to Shift Customer Experience in 2018

  • Karen Hardy
  • December 11, 2017 | Estimated reading time: 3 minutes to read
  • We all know that to drive competitiveness, you must shift customer experience—and that this is now more important than ever. But shift to what? How?…
Avaya A.I.Connect Focuses on Improving Companies’ CX – Avaya Blog

Avaya A.I.Connect Focuses on Improving Companies’ Customer Experiences

  • Jon Alperin
  • November 1, 2017 | Estimated reading time: 4 minutes to read
  • For Avaya, AI is all about people. Sure, there are clearly opportunities to increase automation, to provide higher quality, more natural, more life-like conversational self-service…
Avaya: Strong Now, Stronger in the Future

Avaya: Strong Now, Stronger in the Future

  • Jean Turgeon
  • October 9, 2017 | Estimated reading time: 6 minutes to read
  • This article also appeared in the Khaleej Times on October 9, 2017. As a long-time leader in unified communication and contact center applications, Avaya is completing…
Avaya’s Future Rests on Customers, Partners, and Our People

Avaya’s Future Rests on Customers, Partners, and Our People

  • Jim Chirico
  • October 4, 2017 | Estimated reading time: 2 minutes to read
  • As Avaya begins a new fiscal year and prepares to emerge from our debt restructuring as a public company, we are thinking a lot about…
Avaya at GITEX 2017: Moving to a True Omnichannel Customer Experience

Avaya at GITEX 2017: See What You Can Make with the Latest Technology

  • Nidal Abou-Ltaif
  • October 2, 2017 | Estimated reading time: 2 minutes to read
  • One thing you can be sure of about Avaya at GITEX 2017 Technology Week: We will stand out from the crowd. We’ve been attending this…
Only 13% of Companies Succeed with CX: Here’s What They’re Getting Right | Avaya Blog

Only 13% of Companies Succeed with CX: Here’s What They’re Getting Right

  • Jean Turgeon
  • June 14, 2017 | Estimated reading time: 5 minutes to read
  • Over the last few weeks in my blogs, I’ve been doubling down on several key areas of a next-gen platform that organizations must consider. For…
Three DX Trends That Can Reduce Complexity in Customer Experience | Avaya Blog

Three DX Trends That Can Reduce Complexity in Customer Experience

  • Sami Ammous
  • June 13, 2017 | Estimated reading time: 3 minutes to read
  • My favorite definition of Digital Transformation comes from Current Analysis, where they call it a “way of helping companies reduce the complexity of how they…
Technology in Healthcare: Helping the UK’s NHS One App at a Time

Technology in Healthcare: Helping the UK’s NHS One App at a Time

  • Natalie Keightley
  • June 2, 2017 | Estimated reading time: 3 minutes to read
  • The National Health Service is one of the UK’s most beloved institutions—we are prouder of NHS than we are of the Royal Family or the…
Let’s Talk about the Modern Business Ecosystem: Why We Need to Open Up

Let’s Talk about the Modern Business Ecosystem: Why We Need to Open Up

  • Jean Turgeon
  • May 22, 2017 | Estimated reading time: 5 minutes to read
  • Forty years ago, technology vendors had it all figured out. They would differentiate themselves by continually bringing new proprietary solutions to market—a recipe for success…
A Secret Weapon: See the Full Potential of AI for Your Next-Gen CX | Avaya Blog

A Secret Weapon: See the Full Potential of AI for Your Next-Gen CX

  • Jean Turgeon
  • May 2, 2017 | Estimated reading time: 5 minutes to read
  • If I were to ask how often you engage with a form of artificial intelligence (AI), what would you say? Now, what if I told…
What’s Next? Artificial Intelligence

What’s Next? Artificial Intelligence (AI) for Customer Experience

  • Laurent Philonenko
  • July 22, 2016 | Estimated reading time: 4 minutes to read
  • Last month Google hosted its annual Google I/O conference and their new CEO Sundar Pichai delighted an audience of tech enthusiasts when he said, “We…
How to Transform the Customer Experience with Chatbots

How to Transform the Customer Experience with Chatbots

  • Savio Tovar Dias
  • July 14, 2016 | Estimated reading time: 3 minutes to read
  • 2016 is shaping up to be the year of the Chatbot. From Jarvis, Mark Zuckerberg’s Iron Man-inspired assistant, to Microsoft’s rather unfortunate Tay experience, chatbots have…
Your Own Personal Assistant? It All Adds Up!

Your Own Personal Assistant? It All Adds Up!

  • Savio Tovar Dias
  • July 11, 2016 | Estimated reading time: 4 minutes to read
  • If you’re a highly paid CEO of a large multinational, then you probably already have a personal assistant taking care of your life, so you…