20 Articles Tagged apps

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How to Deliver the Digital Healthcare Patient Experience

  • Emir Susic
  • June 12, 2017 | Estimated reading time: 4 minutes to read
  • Technology and the Internet of Things hold great promise to improve our health and well-being. Internet-connected infusion pumps, imaging machines, blood-glucose sensors, and myriad more…
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Winning the CX with Apps, Integrated Data Views, Custom Agent Desktops

  • Laura Bassett
  • April 3, 2017 | Estimated reading time: 5 minutes to read
  • An estimated $6 trillion in global revenue is up for grabs due to dissatisfied customers constantly switching providers, seeking a better customer experience—CX. From finance…
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A totally new way to approach customers—and a million reasons to do so

  • Jon Alperin
  • July 12, 2016 | Estimated reading time: 2 minutes to read
  • Last month, Laurent Philonenko wrote about some of the exciting work being done with the Avaya Breeze™ Platform, noting that many of our 2016 DevConnect…
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Why Healthcare Providers Need to Deliver Uber-Like Service

  • Iman Ghorayeb
  • January 19, 2016 | Estimated reading time: 3 minutes to read
  • I have a confession to make: I’ve never used Uber. Personally, I like to order my taxis the old fashioned way – by calling the…
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How Enterprise Virtualization Will Save Your Business in the Era of IoT

  • Randy Cross
  • November 30, 2015 | Estimated reading time: 4 minutes to read
  • Having a backyard full of trees is quite therapeutic during a marathon day of conference calls, but it also comes with a fair share of…
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Why Failure is More Important than Success

  • Luke Stangel
  • October 26, 2015 | Estimated reading time: 4 minutes to read
  • Businesses, leaders and entrepreneurs have long been obsessed with success. Billions of dollars are made from how-to books, speeches and guides--all glorifying a no-fail path.…
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How Open Are You to Open Platforms?

  • Gary E. Barnett
  • August 1, 2015 | Estimated reading time: 4 minutes to read
  • Poll question: How many cloud-based applications does the average organization use? Fewer than 200 200-500 500-700 More than 700 Answer: D. Organizations now use an…
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An Introduction to the Avaya Engagement Development Platform

  • Mark J. Fletcher, ENP
  • December 16, 2014 | Estimated reading time: 8 minutes to read
  • Fletch: Hey, it’s Fletch with the Avaya Podcast Network, and we’re here again live at Avaya Engages Silicon Valley. We’re sitting down with Gary Barnett,…
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We’re Opening Up (Nearly) Everything We Do. Here’s Why.

  • Gary E. Barnett
  • December 10, 2014 | Estimated reading time: 3 minutes to read
  • Technology wants to be open. This concept—giving people the tools and freedom to build new applications, based on open APIs—is disrupting every corner of technology.…
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E911 Talk Episode 208: Why Location Remains a Pesky Problem for Next-Gen 911

  • Mark J. Fletcher, ENP
  • August 7, 2014 | Estimated reading time: 4 minutes to read
  • One of the biggest problems today with 911 is determining the originating endpoint’s location. Obviously, if the Public Switched Telephone Network (PSTN) doesn't understand where…
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Writing Your First Avaya Aura Collaboration Environment App

  • Andrew Prokop
  • August 4, 2014 | Estimated reading time: 8 minutes to read
  • This is my fourth blog article about the Avaya Aura Collaboration Environment. My previous articles were fairly high level in nature and explained what you…
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The Top 7 Communication Trends of 2014 (Mid-Year Scorecard)

  • Pat Patterson
  • July 9, 2014 | Estimated reading time: 4 minutes to read
  • The Summer Solstice has come and gone. We have reached the second half of 2014. Now makes for a particularly good time to take a…
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Avaya Launches E169 Media Station, Linking Smartphones and Tablets with Desk Phone

  • David Lover
  • July 7, 2014 | Estimated reading time: 6 minutes to read
  • If your customers are like a lot of the ones I’ve been talking to, they’re finding that it makes sense to support their users (or…
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9-1-1 Apps: The Good, The Bad and The Ugly

  • Mark J. Fletcher, ENP
  • May 28, 2014 | Estimated reading time: 14 minutes to read
  • Fletch: We’re sitting down with Todd Piett, who is the Chief Product Officer at Rave Mobile Safety, and he also sits on the Board of…
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Here's Why the LifeSaver iPhone Case Won't Work

  • Mark J. Fletcher, ENP
  • March 18, 2014 | Estimated reading time: 11 minutes to read
  • Earlier this month, a Florida-based startup launched a fundraising campaign on Indiegogo for a new, E911-enabled iPhone case that makes some pretty impressive claims: Simply…
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6 Essential iPhone Tools for the Mobile Worker

  • Luke Stangel
  • February 22, 2014 | Estimated reading time: 3 minutes to read
  • Like many people, I find myself working less at my desk, instead juggling between work at home, the office, events, trade shows, vacations and other…