20 Articles Tagged apps

How to Deliver the Digital Healthcare Patient Experience | Avaya Blog

How to Deliver the Digital Healthcare Patient Experience

  • Emir Susic
  • June 12, 2017 | Estimated reading time: 4 minutes to read
  • Technology and the Internet of Things hold great promise to improve our health and well-being. Internet-connected infusion pumps, imaging machines, blood-glucose sensors, and myriad more…
Winning the CX with Apps, Integrated Data Views, Custom Agent Desktops | Avaya Blog

Winning the CX with Apps, Integrated Data Views, Custom Agent Desktops

  • Laura Bassett
  • April 3, 2017 | Estimated reading time: 5 minutes to read
  • An estimated $6 trillion in global revenue is up for grabs due to dissatisfied customers constantly switching providers, seeking a better customer experience—CX. From finance…
A totally new way to approach customers—and a million reasons to do so

A totally new way to approach customers—and a million reasons to do so

  • Jon Alperin
  • July 12, 2016 | Estimated reading time: 2 minutes to read
  • Last month, Laurent Philonenko wrote about some of the exciting work being done with the Avaya Breeze™ Platform, noting that many of our 2016 DevConnect…

Why Healthcare Providers Need to Deliver Uber-Like Service

  • Iman Ghorayeb
  • January 19, 2016 | Estimated reading time: 3 minutes to read
  • I have a confession to make: I’ve never used Uber. Personally, I like to order my taxis the old fashioned way – by calling the…

How Enterprise Virtualization Will Save Your Business in the Era of IoT

  • Randy Cross
  • November 30, 2015 | Estimated reading time: 4 minutes to read
  • Having a backyard full of trees is quite therapeutic during a marathon day of conference calls, but it also comes with a fair share of…

Why Failure is More Important than Success

  • Luke Stangel
  • October 26, 2015 | Estimated reading time: 4 minutes to read
  • Businesses, leaders and entrepreneurs have long been obsessed with success. Billions of dollars are made from how-to books, speeches and guides--all glorifying a no-fail path.…

How Open Are You to Open Platforms?

  • Gary E. Barnett
  • August 1, 2015 | Estimated reading time: 4 minutes to read
  • Poll question: How many cloud-based applications does the average organization use? Fewer than 200 200-500 500-700 More than 700 Answer: D. Organizations now use an…

An Introduction to the Avaya Engagement Development Platform

  • Mark J. Fletcher, ENP
  • December 16, 2014 | Estimated reading time: 8 minutes to read
  • Fletch: Hey, it’s Fletch with the Avaya Podcast Network, and we’re here again live at Avaya Engages Silicon Valley. We’re sitting down with Gary Barnett,…

We’re Opening Up (Nearly) Everything We Do. Here’s Why.

  • Gary E. Barnett
  • December 10, 2014 | Estimated reading time: 3 minutes to read
  • Technology wants to be open. This concept—giving people the tools and freedom to build new applications, based on open APIs—is disrupting every corner of technology.…

E911 Talk Episode 208: Why Location Remains a Pesky Problem for Next-Gen 911

  • Mark J. Fletcher, ENP
  • August 7, 2014 | Estimated reading time: 4 minutes to read
  • One of the biggest problems today with 911 is determining the originating endpoint’s location. Obviously, if the Public Switched Telephone Network (PSTN) doesn't understand where…

Writing Your First Avaya Aura Collaboration Environment App

  • Andrew Prokop
  • August 4, 2014 | Estimated reading time: 8 minutes to read
  • This is my fourth blog article about the Avaya Aura Collaboration Environment. My previous articles were fairly high level in nature and explained what you…

The Top 7 Communication Trends of 2014 (Mid-Year Scorecard)

  • Pat Patterson
  • July 9, 2014 | Estimated reading time: 4 minutes to read
  • The Summer Solstice has come and gone. We have reached the second half of 2014. Now makes for a particularly good time to take a…

Avaya Launches E169 Media Station, Linking Smartphones and Tablets with Desk Phone

  • David Lover
  • July 7, 2014 | Estimated reading time: 6 minutes to read
  • If your customers are like a lot of the ones I’ve been talking to, they’re finding that it makes sense to support their users (or…

9-1-1 Apps: The Good, The Bad and The Ugly

  • Mark J. Fletcher, ENP
  • May 28, 2014 | Estimated reading time: 14 minutes to read
  • Fletch: We’re sitting down with Todd Piett, who is the Chief Product Officer at Rave Mobile Safety, and he also sits on the Board of…

Here's Why the LifeSaver iPhone Case Won't Work

  • Mark J. Fletcher, ENP
  • March 18, 2014 | Estimated reading time: 11 minutes to read
  • Earlier this month, a Florida-based startup launched a fundraising campaign on Indiegogo for a new, E911-enabled iPhone case that makes some pretty impressive claims: Simply…

6 Essential iPhone Tools for the Mobile Worker

  • Luke Stangel
  • February 22, 2014 | Estimated reading time: 3 minutes to read
  • Like many people, I find myself working less at my desk, instead juggling between work at home, the office, events, trade shows, vacations and other…