3 Articles Tagged APN

MLTS 9-1-1 Bad Practices

  • Mark J. Fletcher, ENP
  • December 26, 2013 | Estimated reading time: 6 minutes to read
  • This Avaya CONNECTED Blog is also available as an MP3 Audio File While many of the podcasts and lists that we create focus on how…

NSFW? The Gooey side of E911

  • Mark J. Fletcher, ENP
  • September 7, 2013 | Estimated reading time: 5 minutes to read
  • This Avaya CONNECTED Blog is also available as an MP3 Audio File There is a new breed of architect that is becoming more and more…

Why Social Media is the New Customer Service Channel (Part 2)

  • Carl Knerr
  • January 9, 2013 | Estimated reading time: 7 minutes to read
  • This is the second in a series of posts about protecting the brand by providing customer service in social media. The first can be found…