4 Articles Tagged Agents

Avaya + Google: The Who, How, and What of an Exciting Alliance

  • Laura Bassett
  • December 11, 2014 | Estimated reading time: 2 minutes to read
  • Yep, that’s right, two of the best, bringing you the best. Here's the scoop on who, how and what: Who. You may not have heard…

Are Your Agents Driving the Best Results for Your Contact Center?

  • Laura Bassett
  • June 5, 2014 | Estimated reading time: 2 minutes to read
  • Are your agents driving the best results for your contact center? An interesting question perhaps! But here’s a thought: Engaged agents equal happy customers, and…

Another Chapter in the Ongoing Debate Started by Joshua Millsapps' Question "Is remote work, too remote?"

  • Guy Clinch
  • May 10, 2013 | Estimated reading time: 2 minutes to read
  • Originally posted to GovLoop the "Knowledge Network for Government" Listen now! Download your copy: Synopsis: In January Joshua Millsapps asked "Is remote work, too remote?"…

Continuing the Conversation on Telework: Is Remote Work Too Remote?

  • Guy Clinch
  • February 13, 2013 | Estimated reading time: 8 minutes to read
  • Originally published on GovLoop. Andrew Krzmarzick commented on my blog post Answering Joshua Millsapps' Question: Is remote work, too remote? by saying OPM surveys reveal…