2 Articles Tagged Aberdeen Group

Contact Centers are NOT Cost Centers - They're Your Best Money Makers

  • Luke Stangel
  • September 18, 2013 | Estimated reading time: 3 minutes to read
  • The name of the customer service game used to be efficiency and costcutting. Not anymore. Today's companies increasingly recognize that the chances they have to…

Your First 90 Days with a Customer Will Make or *Break* Your Relationship

  • Luke Stangel
  • September 1, 2013 | Estimated reading time: 2 minutes to read
  • I remember when dating guides started taking a darker tone in the late 90s. First, there was "The Rules" to help desperate women boost their…