Articles in Solutions

Avaya Article Thumbnail

Avaya & WBL Services: Communications Technology for the Big Draft Event

  • Andy Steen
  • April 18, 2018 | Estimated reading time: 4 minutes to read
  • Are they quicker than fast? Do they have good hands? How’s their lateral agility? Are they fluid? At the annual player selection meeting, these are…
Avaya Article Thumbnail

Creating a Digital Banking Strategy that Meets Every Customer Preference

  • Tan Meng Teck
  • April 3, 2018 | Estimated reading time: 4 minutes to read
  • When it comes to a digital banking strategy, financial services businesses have reached a precipice. Here’s where they should go. You know what’s scary? Financial…
Avaya Article Thumbnail

Avaya Edge Partner Program Receives Prestigious CRN 2018 5-Star Rating

  • Elizabeth G. Burton
  • April 2, 2018 | Estimated reading time: 3 minutes to read
  • For the ninth year in a row, Avaya has received a 5-Star Rating in CRN’s 2018 Partner Program Guide. This annual directory is the definitive…
Avaya Article Thumbnail

Centralizing Patient Access: Operations and Technology Go Hand in Hand

  • Tara Mahoney
  • March 6, 2018 | Estimated reading time: 3 minutes to read
  • An increase in healthcare mergers and acquisitions, coupled with aging and disparate systems, has created too many silos in scheduling systems. Research shows that over…
Avaya Article Thumbnail

Avaya 2018 Customer Innovation Awards Spotlight Digital Transformations

  • Tony Kleckner
  • February 6, 2018 | Estimated reading time: 3 minutes to read
  • Avaya Customer Innovation Awards are presented annually on stage to a handful of our leading customers at the Avaya ENGAGE event. The 2018 award winners…
Avaya Article Thumbnail

Communication Server 1000 Customers—There’s No Better Time to Engage

  • Mike Kuch
  • January 26, 2018 | Estimated reading time: 5 minutes to read
  • We’ve got some exciting developments for our Communication Server 1000 customers. You can catch all the details live at our 2018 Avaya ENGAGE event that…
Avaya Article Thumbnail

Avaya ENGAGE 2018: Connected Experiences

  • Karen Hardy
  • January 25, 2018 | Estimated reading time: 3 minutes to read
  • Avaya ENGAGE 2018 is now only days away and the hard work of the last several months will soon be on display. Flights are booked,…
Avaya Article Thumbnail

Shaping the Connected World – Avaya to Power the Big Game In U.S. Football

  • Andy Steen
  • January 23, 2018 | Estimated reading time: 3 minutes to read
  • Let’s get ready for football! For the 8th consecutive year, Avaya and WBL Services are shaping the connected world and powering the biggest game in…
Avaya Article Thumbnail

Predicting the Biggest Tech Trends in Sports for 2018

  • Andy Steen
  • January 19, 2018 | Estimated reading time: 7 minutes to read
  • For many years, the sports industry has been an exceptionally static one regarding change. Yes, elements have evolved here and there, but the industry itself…
Avaya Article Thumbnail

Healthcare 2018: Can AI Restore the Family Doctor Experience?

  • Alison Nicole Haughton
  • January 18, 2018 | Estimated reading time: 3 minutes to read
  • Healthcare consumers are increasingly wondering: Where has the family doctor gone? In the U.S., the supply of generalists has long trailed the supply of specialists.…
Avaya Article Thumbnail

Avaya Solutions Connect People Across the World

  • Steve Forcum
  • December 27, 2017 | Estimated reading time: 3 minutes to read
  • During a recent vacation cruise, I found myself playing cards with a group of six strangers. As we got to know one another I was…
Avaya Article Thumbnail

Five Steps to Creating a Competitive Customer Experience

  • Laura Bassett
  • December 20, 2017 | Estimated reading time: 4 minutes to read
  • Each customer relationship starts with a single interaction and lasts the entire customer journey. Each interaction is critical and contributes to the overall lifetime customer…
Avaya Article Thumbnail

Sports Tech Brings New Fan Experiences & Big Opportunities to Venues

  • Andy Steen
  • December 14, 2017 | Estimated reading time: 5 minutes to read
  • We’ve all got firsthand experience in how technology constantly changes our lives, how we work and play. Play? Let’s zero in on sports tech and…
Avaya Article Thumbnail

Integrated Healthcare Call Center: Empowering Patients & Driving Referrals

  • Alison Nicole Haughton
  • November 28, 2017 | Estimated reading time: 2 minutes to read
  • As Ambulatory Surgery Centers (ASCs) build and cultivate their referral lists, efficiently connecting patients with the right call center attendee is essential for driving clinical…
Avaya Article Thumbnail

Avaya Virtual Care Solutions Help Bridge Resource Gaps in Patient Care

  • Alison Nicole Haughton
  • November 20, 2017 | Estimated reading time: 2 minutes to read
  • Globally, health institutions are challenged to stretch their few clinical resources to deliver quality care to more patients. With a shortage of medical professionals and…