Articles in Services

Avoiding Power Outages: Keep Your Services On

  • Joey Fister
  • September 23, 2015 | Estimated reading time: 2 minutes to read
  • Let’s face it. At first glance, there’s nothing particularly exciting about preventing power outages. Keeping the lights on isn’t nearly as cool as sniffing out…

Remote Monitoring: So Good, It Virtually Needs No Human Intervention

  • Carl Knerr
  • August 24, 2015 | Estimated reading time: 3 minutes to read
  • Have you ever done something so well that others struggle to believe it’s true? On a recent Sunday afternoon, after mowing the lawn and finally…

Top 8 Considerations When Looking for a Cloud Services Provider

  • Pat Patterson
  • August 17, 2015 | Estimated reading time: 3 minutes to read
  • My recent blog on the top 12 reasons to invest in the cloud generated a lot of interest, and so I wanted to continue the…

Avoiding Network Outages: When the Cost of Doing Nothing is Everything

  • Joey Fister
  • August 13, 2015 | Estimated reading time: 2 minutes to read
  • What does downtime mean to you? Time, productivity, money? Likely, you’re nodding at all three -- and you’re not alone. According to Aberdeen Group, the…

Top 6 Communications Services Trends of 2015 – Midyear Review

  • Pat Patterson
  • August 4, 2015 | Estimated reading time: 5 minutes to read
  • In October 2014, we assembled a team of five service experts led by Mike Runda, Senior Vice President and President, Avaya Client Services, and asked…

How to Prevent the 5 Most Common Communication Outages

  • Pat Patterson
  • June 24, 2015 | Estimated reading time: 5 minutes to read
  • While Governor Jerry Brown calls for water conservation in drought-stricken California, Oklahoma and Texas face record rainfalls, and Tropical Storm Ana hits South Carolina almost…

Engaging in Multi-Vendor Collaborative Support

  • Carl Knerr
  • March 10, 2015 | Estimated reading time: 2 minutes to read
  • Periodically, in my personal life, I will use video conferencing technology on my PC to talk with family and friends. I’ve recently been having problems…

5 Steps to Service Simplicity and Transformation

  • Pat Patterson
  • March 5, 2015 | Estimated reading time: 4 minutes to read
  • Mergers are picking up again. Staples announced that it is going to buy Office Depot. Halliburton is in talks to buy Baker Hughes. This year’s…

How Avaya Augments the Work of its Support Engineers

  • Carl Knerr
  • February 9, 2015 | Estimated reading time: 3 minutes to read
  • In late January, Microsoft announced a virtual reality project called HoloLens. The reviews of the prototypes have been positive, and I can see why: Virtual…

The 5 Reasons Why I Joined Avaya Global Support Services

  • Carl Knerr
  • February 3, 2015 | Estimated reading time: 4 minutes to read
  • A couple months ago, I found myself around the family kitchen table attempting to explain to my wife why I was considering leaving my current…

How to Avoid These 5 Key Solution Outages

  • Pat Patterson
  • January 28, 2015 | Estimated reading time: 4 minutes to read
  • The New Year brings new opportunities to look back, and--more importantly--look forward. In 2015, many IT managers will resolve to keep their systems up and…

6 Developing Communications Services Trends to Watch in 2015

  • Pat Patterson
  • October 20, 2014 | Estimated reading time: 3 minutes to read
  • Is it 2015 already?? It is, if you are an IT manager in the final stages of budgeting and allocating. With a new year comes…

Keep It Real, Open, and in Real Time!

  • Pat Patterson
  • October 15, 2014 | Estimated reading time: 3 minutes to read
  • As the Cloud gains momentum in 2014, so has crowdsourcing, one of seven 2014 emerging trends that we identified ten months ago. Thanks to gamification,…

The Top 7 Communication Trends of 2014 (Mid-Year Scorecard)

  • Pat Patterson
  • July 9, 2014 | Estimated reading time: 4 minutes to read
  • The Summer Solstice has come and gone. We have reached the second half of 2014. Now makes for a particularly good time to take a…

Private Cloud Reigns! 11 Questions to Help You Choose the Best Vendor

  • Pat Patterson
  • June 12, 2014 | Estimated reading time: 6 minutes to read
  • Why is demand accelerating in cloud computing deployments? We're seeing a variety of economic forces converging with interesting results. The thaw that we reported on…