Articles in Services

Customers Who Use This Tool Are 73% More Likely to Avoid an Outage

  • Carl Knerr
  • October 19, 2015 | Estimated reading time: 2 minutes to read
  • Ever mutter to yourself, “Yeah, well, let me just get out my magic wand, and take care of that for you?” I know I enjoy…

Remote Connectivity: The Trick to Getting the Most Out of Avaya Support

  • Carl Knerr
  • October 12, 2015 | Estimated reading time: 3 minutes to read
  • If there’s one “trick” to getting the absolute most value out of your Avaya support coverage, it would be enabling remote connectivity. Allowing a trained…

How Switching to Proactive Customer Service Could Save You More Than $500,000

  • Carl Knerr
  • October 6, 2015 | Estimated reading time: 3 minutes to read
  • This first week of October is recognized as Customer Service Week. I’ve previously written about how delivering excellent customer service is in our DNA here…

Avoiding Power Outages: Keep Your Services On

  • Joey Fister
  • September 23, 2015 | Estimated reading time: 2 minutes to read
  • Let’s face it. At first glance, there’s nothing particularly exciting about preventing power outages. Keeping the lights on isn’t nearly as cool as sniffing out…

Remote Monitoring: So Good, It Virtually Needs No Human Intervention

  • Carl Knerr
  • August 24, 2015 | Estimated reading time: 3 minutes to read
  • Have you ever done something so well that others struggle to believe it’s true? On a recent Sunday afternoon, after mowing the lawn and finally…

Top 8 Considerations When Looking for a Cloud Services Provider

  • Pat Patterson
  • August 17, 2015 | Estimated reading time: 3 minutes to read
  • My recent blog on the top 12 reasons to invest in the cloud generated a lot of interest, and so I wanted to continue the…

Avoiding Network Outages: When the Cost of Doing Nothing is Everything

  • Joey Fister
  • August 13, 2015 | Estimated reading time: 2 minutes to read
  • What does downtime mean to you? Time, productivity, money? Likely, you’re nodding at all three -- and you’re not alone. According to Aberdeen Group, the…

Top 6 Communications Services Trends of 2015 – Midyear Review

  • Pat Patterson
  • August 4, 2015 | Estimated reading time: 5 minutes to read
  • In October 2014, we assembled a team of five service experts led by Mike Runda, Senior Vice President and President, Avaya Client Services, and asked…

How to Prevent the 5 Most Common Communication Outages

  • Pat Patterson
  • June 24, 2015 | Estimated reading time: 5 minutes to read
  • While Governor Jerry Brown calls for water conservation in drought-stricken California, Oklahoma and Texas face record rainfalls, and Tropical Storm Ana hits South Carolina almost…

Engaging in Multi-Vendor Collaborative Support

  • Carl Knerr
  • March 10, 2015 | Estimated reading time: 2 minutes to read
  • Periodically, in my personal life, I will use video conferencing technology on my PC to talk with family and friends. I’ve recently been having problems…

5 Steps to Service Simplicity and Transformation

  • Pat Patterson
  • March 5, 2015 | Estimated reading time: 4 minutes to read
  • Mergers are picking up again. Staples announced that it is going to buy Office Depot. Halliburton is in talks to buy Baker Hughes. This year’s…

How Avaya Augments the Work of its Support Engineers

  • Carl Knerr
  • February 9, 2015 | Estimated reading time: 3 minutes to read
  • In late January, Microsoft announced a virtual reality project called HoloLens. The reviews of the prototypes have been positive, and I can see why: Virtual…

The 5 Reasons Why I Joined Avaya Global Support Services

  • Carl Knerr
  • February 3, 2015 | Estimated reading time: 4 minutes to read
  • A couple months ago, I found myself around the family kitchen table attempting to explain to my wife why I was considering leaving my current…

How to Avoid These 5 Key Solution Outages

  • Pat Patterson
  • January 28, 2015 | Estimated reading time: 4 minutes to read
  • The New Year brings new opportunities to look back, and--more importantly--look forward. In 2015, many IT managers will resolve to keep their systems up and…

6 Developing Communications Services Trends to Watch in 2015

  • Pat Patterson
  • October 20, 2014 | Estimated reading time: 3 minutes to read
  • Is it 2015 already?? It is, if you are an IT manager in the final stages of budgeting and allocating. With a new year comes…