Articles in Services

Call Your Customers Back

Wait…Don’t go…Can I call you back instead?

  • Jon Alperin
  • December 13, 2018 | Estimated reading time: 3 minutes to read
  • We’ve all had the experience of being in the middle of something – a call, conference, or just doing the dishes – when someone calls…
Device as a Service Accelerates Experiences that Matter for UCaaS

Device as a Service Accelerates Experiences that Matter for UCaaS

  • Steve Brock
  • December 11, 2018 | Estimated reading time: 3 minutes to read
  • If we were forced to pay for our personal smart mobile devices all at once – up front, how many of us would have the…
Personalizing Customer Self-Service at Scale with Versay’s CUE Analytics

Personalizing Customer Self-Service at Scale with Versay’s CUE Analytics

  • Jon Alperin
  • November 16, 2018 | Estimated reading time: 3 minutes to read
  • As customers, we want personalized experiences. We want to be treated as individuals and valued each time we interact with a company. Yet, while personalized…
Innovation that Accounts for Increased Mobility

Innovation that Accounts for Increased Mobility

  • David Chavez
  • March 12, 2018 | Estimated reading time: 5 minutes to read
  • Today Avaya announced Avaya Mobile Experience, an innovative offer initially targeted at enterprise contact centers to help them expand the range of digital interactions for…
IT Enablement Drives Change in Patient Access & Services – Avaya Blog

IT Enablement—Not Disruption—Drives Change in Patient Access & Services

  • Alison Nicole Haughton
  • February 6, 2018 | Estimated reading time: 3 minutes to read
  • At the heart of patient services lies a growing tension among three key stakeholders: Executives tasked with delivering a profit amid consolidation, government mandates, and…
Avaya Secure Access Link 3.0 Meets Customers’ Security Needs – Avaya Blog

Avaya Secure Access Link 3.0 Meets Customers’ Security Needs

  • Carl Knerr
  • November 14, 2017 | Estimated reading time: 3 minutes to read
  • This past May I took on a new role here at Avaya, leading our team that engages with our amazing partner community. We’re working to…
Putting the You in Unified Communications | Avaya Blog

Putting the You in Unified Communications

  • Martin Mills
  • June 8, 2017 | Estimated reading time: 2 minutes to read
  • Unified communications solutions have failed to deliver on the promise of the name: enterprises struggle to break down the barriers between disparate systems, and workers…
Don’t Underestimate Smart and Secure Remote Access | Avaya Blog

Don’t Underestimate Smart and Secure Remote Access

  • Sandra Thomson
  • March 29, 2017 | Estimated reading time: 2 minutes to read
  • Like many people, I’ve spent a lot of time watching great NCAA March Madness games in the last two weeks. During the commercials, I’ve been…
Three Attributes that Lead to Great Customer Satisfaction | Avaya Blog

Three Attributes that Lead to Great Customer Satisfaction

  • Sandra Thomson
  • March 15, 2017 | Estimated reading time: 3 minutes to read
  • We all know that customer satisfaction dictates success in business. You’ve heard it all before: CSAT scores help determine likelihood of future purchases, customer turnover,…
Achieving Secure, Mission-Critical Technical Support is a Two-Way Street | Avaya

Achieving Secure, Mission-Critical Technical Support is a Two-Way Street

  • Mike Runda
  • February 13, 2017 | Estimated reading time: 3 minutes to read
  • Recently, an Avaya customer—a major global financial institution—encountered a pretty disruptive network issue. Avaya support technicians encountered roadblocks in resolving the issue, and the customer's…
Avaya Healthcheck Tool: Easier Way to Keep Your Communications Network Operating at Peak Performance

New Avaya Healthcheck Tool: It Just Got Easier to Keep Your Communications Network Operating at Peak Performance

  • Sandra Thomson
  • February 3, 2017 | Estimated reading time: 2 minutes to read
  • While the Patriots and the Falcons battle at the Super Bowl February 5, many of us will be trying to keep our New Year’s resolutions…
Avaya Predictions for 2017 Services Trends: Top Focus is on Smart Customer-Centric Engagement

Avaya Predictions for 2017 Services Trends: Top Focus is on Smart Customer-Centric Engagement

  • Sandra Thomson
  • January 12, 2017 | Estimated reading time: 3 minutes to read
  • Recently, we asked six Avaya services experts to help us reflect on the past year and to peer ahead into 2017. Our panel: Richard English,…
Avaya Support Services have benefits and advantages over third-party services providers.

Quiz: Do You Know How to Choose the Right Support Services Provider?

  • Sandra Thomson
  • December 5, 2016 | Estimated reading time: 4 minutes to read
  • All too often, we find that IT executives who are facing budget cuts buy unauthorized support services for their Avaya solutions. Doing so puts IT…
Four Factors Help a Major Railway’s IT Team Stay on Track | Avaya

Four Factors Help a Major Railway’s IT Team Stay on Track

  • Sandra Thomson
  • November 9, 2016 | Estimated reading time: 4 minutes to read
  • For IT managers in one of the United States’ major railroads—an industry that has grown to $68 billion in annual revenue—keeping up with the latest…
Every Week is Customer Service Week for this Credit Union

Every Week is Customer Service Week for this Credit Union

  • Sandra Thomson
  • October 4, 2016 | Estimated reading time: 3 minutes to read
  • It’s not easy for credit unions to compete these days. Many need to win against neighboring big banks, with nearby branches, billions in operating expenses,…