Articles in Executive Thought Leadership

Four Ways Digital Tech & AI Can Transform Everyday Experiences - Avaya

Human-centric Digital Transformation: Collaborating for the Common Good

  • Jean Turgeon
  • May 16, 2018 | Estimated reading time: 6 minutes to read
  • At this point, every organization is pursuing or at least preparing for digital transformation. The real question is what business leaders consider to be “payoff.”…
Congratulations to the Avaya 2018 Women of the Channel

Congratulations to the Avaya 2018 Women of the Channel

  • John Colvin
  • May 15, 2018 | Estimated reading time: 2 minutes to read
  • Avaya’s core strength lies in our people, and now we have yet another proof point, with well-deserved industry recognition announced for three channel team members…
Avaya 2Q FY2018 Financial Results Reflect Our Momentum - Blog

Avaya 2Q FY2018 Financial Results Reflect Our Momentum

  • Jim Chirico
  • May 10, 2018 | Estimated reading time: 1 minute to read
  • Today we reported financial results for Avaya’s second quarter of FY18, and we are excited about the results we delivered in our first full quarter…
Celebrating Avaya Working Moms This Mother’s Day – Avaya Blog

Celebrating Avaya Working Moms This Mother’s Day

  • Becky Carr
  • May 9, 2018 | Estimated reading time: 3 minutes to read
  • Mother’s Day is this Sunday and many countries around the world will take part in a formal celebration of their moms, or mom figures. We’re…
Where to Invest to Enable Smart, Competitive Team Collaboration

Where to Invest to Enable Smart, Competitive Team Collaboration

  • Karen Hardy
  • April 25, 2018 | Estimated reading time: 4 minutes to read
  • Enterprises have reached a tipping point in terms of team collaboration. They recognize its competitive value. They’re investing and doing it quickly. They’re moving forward…
When Done Right, AI Can Turn the Contact Center into a Revenue Generator

When Done Right, AI Can Turn the Contact Center into a Revenue Generator

  • Laurent Philonenko
  • April 24, 2018 | Estimated reading time: 5 minutes to read
  • What if we can make contact center agents better, faster, smarter to more successfully create loyal, forever customers? This has been the goal of contact…
Avaya Corporate Responsibility Progress as we Celebrate Earth Day 2018

Avaya Corporate Responsibility Progress As We Celebrate Earth Day 2018

  • Sara Broadbent
  • April 19, 2018 | Estimated reading time: 2 minutes to read
  • This Sunday is Earth Day, a day in which the global community comes together in the common pursuit to preserve and protect our natural world.…
The “New” Employee Experience Isn’t All That New – Avaya Blog

The “New” Employee Experience Isn’t All That New

  • Karen Hardy
  • April 17, 2018 | Estimated reading time: 4 minutes to read
  • There’s no denying the rise of new employee expectations, but does this require an entirely new approach to employee experience? I don’t think so. The…
Building a Diverse and Inclusive Workplace—Avaya’s Priority Commitment

Building a Diverse and Inclusive Workplace—Avaya’s Priority Commitment

  • Jim Chirico
  • April 13, 2018 | Estimated reading time: 3 minutes to read
  • Diversity and inclusion advocate Vernā Myers uses a terrific illustration about the difference between diversity and inclusion, and why you can’t have the former without…
Meet Avaya’s Edison Award Gold Winner Blockchain Use Case - Blog

Meet Avaya’s Edison Award Gold Winner Blockchain Use Case

  • Nidal Abou-Ltaif
  • April 12, 2018 | Estimated reading time: 3 minutes to read
  • In less than two weeks, we are hosting Experience Avaya Asia-Pacific in Singapore, a city that ranks alongside the likes of Dubai and New York…
It’s Time to Aggressively Pursue Digital Transformation in Financial Services

It’s Time to Aggressively Pursue Digital Transformation in Financial Services

  • Tan Meng Teck
  • April 10, 2018 | Estimated reading time: 5 minutes to read
  • It might seem impossible to create a digital banking strategy that meets every customer preference. We can assure you—it’s not out of the question. When…
Transform Employee Experience by Empowering Workers as Collaborators

Transform Employee Experience by Empowering Workers to Connect & Innovate

  • Karen Hardy
  • April 9, 2018 | Estimated reading time: 3 minutes to read
  • A quick Google search depicts employee experience as a predominant corporate priority, yet research shows not enough companies are seriously pursuing it. A 2017 Deloitte…
Eight Things Contact Center Agents Want in 2018

Eight Things Contact Center Agents Want in 2018

  • Karen Hardy
  • April 5, 2018 | Estimated reading time: 5 minutes to read
  • If your organization is part of the majority that has either introduced a digital transformation plan within the last two years, or is planning to…
What next? Privacy or Profit?

What next? Privacy or Profit?

  • Nidal Abou-Ltaif
  • March 27, 2018 | Estimated reading time: 3 minutes to read
  • Have we turned a corner in terms of our attitude towards personal data and privacy, or will it be back to business as usual once…
Avaya has Spoken: “Think Avaya. Think Cloud.”

Avaya has Spoken: “Think Avaya. Think Cloud.”

  • Jim Chirico
  • March 12, 2018 | Estimated reading time: 2 minutes to read
  • If you haven’t heard by now, Spoken Communications is spoken for. The Contact Center as a Service (CCaS) provider and pioneer in artificial intelligence for…