Articles in Executive Thought Leadership

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Trust: The Fuel Driving Digital Transformation

  • Paul Wakefield
  • May 26, 2017 | Estimated reading time: 3 minutes to read
  • Though they are heading in a similar direction, all of the CIOs I work with are on their own individual roads to transform digitally whilst…
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A Prison Partnership That’s Changing Lives with Intention and Compassion

  • Morag Lucey
  • May 25, 2017 | Estimated reading time: 5 minutes to read
  • As someone who passionately advocates for female empowerment and corporate social responsibility (CSR), you can imagine my excitement when I was invited to visit the…
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What It Takes to Be a Technology Leader in an Evolving Digital World

  • Gary E. Barnett
  • May 22, 2017 | Estimated reading time: 4 minutes to read
  • The definition of a leader varies greatly, especially in business. From my perspective a leader is defined by their ability to pivot and adapt to…
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Get Your Company Culture Right—and Go from Surviving to Thriving

  • Amy Fliegelman Olli
  • May 17, 2017 | Estimated reading time: 4 minutes to read
  • One of the most remarkable business comebacks of the last 20 years is Delta Airlines. This is a company that began as a fleet of…
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Use Data Analytics to Create Incredible Hotel Guest Experiences

  • Robert K. Mitton
  • May 15, 2017 | Estimated reading time: 3 minutes to read
  • It’s safe to say that organizations are getting serious about data analytics. Overall, nearly 60% agree that analytics improve the customer journey, with 41% currently…
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#CX: The Overlooked Necessity that Cost United Airlines Everything

  • Morag Lucey
  • May 3, 2017 | Estimated reading time: 5 minutes to read
  • On the whole, we’re making great progress in terms of the customer experience (CX). Research unanimously shows deep organizational appreciation of the CX as a…
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Corporate Social Responsibility: What Everyone’s Thinking, But Not Saying

  • Morag Lucey
  • May 1, 2017 | Estimated reading time: 4 minutes to read
  • Let’s talk corporate culture. Not about how a strong culture pays (though we’ll get into that in a moment), but the importance of companies leveraging…
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Earth Day 2017: A Call for Education and Action … Because it Takes a Village (Truly!)

  • Amy Fliegelman Olli
  • April 19, 2017 | Estimated reading time: 5 minutes to read
  • On Saturday, the world will come together for Earth Day 2017. I believe this is one of the most important days of the year because…
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Three Essential Elements in Hotel Back-office Digitization

  • Robert K. Mitton
  • April 17, 2017 | Estimated reading time: 4 minutes to read
  • It’s a fact that 89% of companies today are competing exclusively on the customer experience. They’re retooling their customer approaches, redirecting their external messaging, and…
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Join us for the Transformational Journey: Avaya Evolutions is Now #AvayaENGAGE

  • Galib Karim
  • April 6, 2017 | Estimated reading time: 2 minutes to read
  • For over 11 years Avaya Evolutions Mexico has been the milestone event for Mexico’s technology market, with over 3,000 visitors in each edition. This year…
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Continuous Learning: Propelling Forward in a Rapidly and Inevitably Changing World

  • Morag Lucey
  • March 21, 2017 | Estimated reading time: 4 minutes to read
  • Whether we realize it or not, advanced technologies like artificial intelligence (AI), augmented reality, and the Internet of Things (IoT) have transformed the way we…
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In this Women’s History Month, I ask, “What world do we want to leave our daughters?”

  • Amy Fliegelman Olli
  • March 8, 2017 | Estimated reading time: 5 minutes to read
  • I mean that figuratively—as I’m a mom to two sons. But I do think about the question a lot, especially during Women’s History Month. If…
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The One Question That Must Be Asked This Women’s History Month

  • Morag Lucey
  • March 8, 2017 | Estimated reading time: 3 minutes to read
  • If you haven’t heard by now, March is officially Women’s History Month, and March 8 is International Women’s Day. This year’s campaign theme for the…
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Less Maintenance, More Innovation: How to (Finally) Fill the IT Skills Gap

  • Jean Turgeon
  • February 20, 2017 | Estimated reading time: 6 minutes to read
  • If you take a good look at how the business ecosystem is evolving, you’ll find that it’s being redefined by five key market trends: Automation…
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2017 Avaya Customer Innovation Awards Honor Five Companies Leading the Way in Digital Transformation

  • Tony Kleckner
  • February 16, 2017 | Estimated reading time: 4 minutes to read
  • Every year, Avaya and IAUG recognize a handful of customers who are innovators. These customers are recognized with Customer Innovation Awards. Last year’s award winners…