Articles in Executive Thought Leadership

Avaya Article Thumbnail

Kari’s Law: An Emotional Journey Leads to a Bittersweet Ending

  • Mark J. Fletcher, ENP
  • February 21, 2018 | Estimated reading time: 4 minutes to read
  • Our long journey leading up to the presidential signing of Kari’s Law began well before the precious life of Kari Hunt tragically ended on Dec.…
Avaya Article Thumbnail

News & Solutions at ENGAGE 2018 Show Avaya is Back in the Fight!

  • Karen Hardy
  • February 7, 2018 | Estimated reading time: 4 minutes to read
  • Now back from last week’s Avaya ENGAGE 2018, our annual customer and partner event, we’re finding the energy of the conference continues to drive the…
Avaya Article Thumbnail

Avaya ENGAGE is Over, But We’re Only Just Getting Started

  • Jim Geary
  • February 1, 2018 | Estimated reading time: 4 minutes to read
  • I’ve worked a lot of events over the years at Avaya, but I have to say none of them compare to what I’ve seen this…
Avaya Article Thumbnail

Avaya ENGAGE 2018: Spotlight on Unified Communications

  • Mike Kuch
  • January 30, 2018 | Estimated reading time: 3 minutes to read
  • Busy days at Avaya! Emergence from Chapter 11 and our listing on the New York Stock Exchange are keeping us on our toes. And while…
Avaya Article Thumbnail

Avaya Rings the NYSE Bell: A Historic Moment and a Heartfelt Thank You

  • Jim Geary
  • January 16, 2018 | Estimated reading time: 1 minute to read
  • Without question, the last 12 months have been among the most exciting, significant and challenging in Avaya history. Over the course of the last year,…
Avaya Article Thumbnail

Avaya is Energized and Ready to Run!

  • Jim Geary
  • December 15, 2017 | Estimated reading time: 1 minute to read
  • Like a skier poised at the top of the mountain, Avaya is energized, focused, and ready to run. The clouds have cleared, and we are…
Avaya Article Thumbnail

The New Avaya: Singular Focus on Innovation & the Customer Experience

  • Jim Chirico
  • December 15, 2017 | Estimated reading time: 1 minute to read
  • Thanks to the process we just went through, Avaya has new financing, a stronger balance sheet, a new management team, and we are closer to…
Avaya Article Thumbnail

Five Things You Must Do to Shift Customer Experience in 2018

  • Karen Hardy
  • December 11, 2017 | Estimated reading time: 3 minutes to read
  • We all know that to drive competitiveness, you must shift customer experience—and that this is now more important than ever. But shift to what? How?…
Avaya Article Thumbnail

Avaya Ready to Emerge from Chapter 11

  • Fadi Hani
  • November 28, 2017 | Estimated reading time: 1 minute to read
  • Today is a new day for Avaya—and for our partners and customers. It is also a day that we have been planning and preparing for…
Avaya Article Thumbnail

Want a Better Working Environment? Encourage Workplace Volunteerism

  • Sara Broadbent
  • November 16, 2017 | Estimated reading time: 3 minutes to read
  • If you’re an Avaya employee like me, Halloween or Diwali are likely not the first things that come to mind when thinking about the month…
Avaya Article Thumbnail

Avaya Advanced Solutions for Today Dispel a “Legacy” Label

  • Nidal Abou-Ltaif
  • November 14, 2017 | Estimated reading time: 2 minutes to read
  • Having been with Avaya since 2003, I thought I had seen every tactic our competitors could employ against us. However, now that we have been…
Avaya Article Thumbnail

Living In A Digital World

  • Jean Turgeon
  • November 13, 2017 | Estimated reading time: 7 minutes to read
  • We live in a digital world. Just short of being pixelated or virtual ourselves, the things around us continue to get smarter, faster, more connected,…
Avaya Article Thumbnail

Sneak Peek of Avaya at Dreamforce: Convergence of AI, IoT, Blockchain

  • Jean Turgeon
  • October 23, 2017 | Estimated reading time: 5 minutes to read
  • At Avaya, we have always been industry leaders in innovation. The digital transformation age has only provided more opportunity for our team to grow and…
Avaya Article Thumbnail

From Smart City Buenos Aires 2017: Converging AI, IoT, Blockchain

  • Jean Turgeon
  • October 11, 2017 | Estimated reading time: 3 minutes to read
  • I had the pleasure to attend and speak at the recent Smart City Buenos Aires event. At this first event in the city’s new convention…
Avaya Article Thumbnail

Avaya: Strong Now, Stronger in the Future

  • Jean Turgeon
  • October 9, 2017 | Estimated reading time: 6 minutes to read
  • This article also appeared in the Khaleej Times on October 9, 2017. As a long-time leader in unified communication and contact center applications, Avaya is completing…