Articles in Executive Thought Leadership

Avaya Tees Off at Baltusrol Golf Club to Support Charity & Month of Giving

Avaya Tees Off at Baltusrol Golf Club to Support Charity & Month of Giving

  • Andy Steen
  • August 17, 2018 | Estimated reading time: 2 minutes to read
  • The first annual Avaya Charity Golf Tournament is heading to the fairway on August 20, 2018. Golf pros, amateurs, caddies, and tournament sponsors will gather…
Combining Humans & AI: Is It an Art(ificial) or a Science? – Avaya Blog

Combining Humans & AI: Is It an Art(ificial) or a Science?

  • Laurent Philonenko
  • August 13, 2018 | Estimated reading time: 5 minutes to read
  • Time magazine recently wrote that Artificial Intelligence “is one of the hottest, least understood and most debated tech breakthroughs in modern times.” You can understand…
The Mantra for Every Company Today: Transform or Be Left Behind

The Mantra for Every Company Today: Transform or Be Left Behind

  • Becky Carr
  • August 2, 2018 | Estimated reading time: 5 minutes to read
  • I remember getting the call from Jim Chirico asking me to join the Avaya family as their new head of Global Marketing. I was excited,…
Avaya Named a Leader in Gartner Unified Communications Magic Quadrant

Avaya Named a Leader in Gartner Unified Communications Magic Quadrant

  • Jim Chirico
  • July 30, 2018 | Estimated reading time: 2 minutes to read
  • I’ve been telling people about the positive feedback I get as I visit Avaya locations and customers around the world, and we just received another…
Happily Consumed by Wanderlust: How a Life of Travel Shaped My HR Career

Happily Consumed by Wanderlust: How a Life of Travel Shaped My HR Career

  • Faye Tylee
  • July 27, 2018 | Estimated reading time: 5 minutes to read
  • Growing up, I traveled a lot. This was by design. My mum thought it was important for her children to experience the world outside of…
4 Steps to Organizational Agility—It’s Nothing More Than Culture & People

4 Steps to Organizational Agility—It’s Nothing More Than Culture & People

  • Chris McGugan
  • July 23, 2018 | Estimated reading time: 4 minutes to read
  • In a 2018 Digital Transformation Readiness Survey conducted by Appian, 72% of executives admitted they don’t believe they’ll be able to scale their efforts to…

The Tipping Point of Culture and People in DevOps

  • Chris McGugan
  • July 2, 2018 | Estimated reading time: 4 minutes to read
  • Global spending on digital transformation technologies is expected to reach $1.3 trillion this year and double by 2021. Good news, right? Well, sort of. Industry…
Marketers to Experience Makers—Marketing Grows Up in the Digital World

Marketers to Experience Makers—Marketing Grows Up in the Digital World

  • Becky Carr
  • June 26, 2018 | Estimated reading time: 5 minutes to read
  • Before the Internet, conventional marketing wisdom suggested that the company that spent the most marketing dollars won the hearts and minds of consumers. For the…
Stop Thinking of Problems! Instead Think Experiences & Outcomes

Stop Thinking of Problems! Instead Think Experiences & Outcomes

  • Savio Tovar Dias
  • June 20, 2018 | Estimated reading time: 3 minutes to read
  • Albert Einstein said, “We cannot solve our problems with the same thinking we used when we created them.” Today, with the pace of change, true…
Employee Engagement—Cornerstone of a Successful Digital Transformation

Employee Experience—Cornerstone of a Successful Digital Transformation

  • Becky Carr
  • June 19, 2018 | Estimated reading time: 5 minutes to read
  • “Employee experience” is a catch-phrase in business that we don’t hear or talk about enough. Ask any business executive, though, and they’ll tell you the…
Your Digital Transformation Journey: Good to Great in a Digital Economy

Your Digital Transformation Journey: Good to Great in a Digital Economy

  • Becky Carr
  • June 12, 2018 | Estimated reading time: 4 minutes to read
  • The term “digital transformation” is arguably the hottest term in business today. But what does it really mean? Done right, says George Westerman, principal research…
CC + UC + Emerging Tech = Mind-blowing Digital Transformation

CC + UC + Emerging Tech = Mind-blowing Digital Transformation

  • Jean Turgeon
  • June 5, 2018 | Estimated reading time: 4 minutes to read
  • Buzzwords like AI, blockchain, IoT and machine learning are at the center of strategic discussions as businesses race to digitally evolve. The needle is moving…
How Avaya Customers Can Make Sense of GDPR and BCR in Europe - Blog

How Avaya Customers Can Make Sense of GDPR and BCR in Europe

  • Ronald Rubens
  • June 5, 2018 | Estimated reading time: 3 minutes to read
  • By now most people in the European Union will have received a privacy policy update for every service, app or subscription they’ve ever signed up…
Digital Tech in Sports: Better Fan Experiences Beat Competition - Avaya

Digital Technology in Sports: Better Fan Experiences Beat the Competition

  • Andy Steen
  • May 25, 2018 | Estimated reading time: 5 minutes to read
  • When it comes to the world of sports, GOAT—Greatest of All Time—is no longer just for the players. It’s now up to the sponsors, the…
Avaya is a Leader in Gartner Contact Center Infrastructure Magic Quadrant

Avaya is a Leader in the Gartner Contact Center Infrastructure Magic Quadrant

  • Jim Chirico
  • May 22, 2018 | Estimated reading time: 2 minutes to read
  • Avaya is building on the strengths in our core technologies to ensure we continue to lead the industry in enabling customers to successfully achieve their…