Articles in Executive Thought Leadership

Employee Engagement—Cornerstone of a Successful Digital Transformation

Employee Experience—Cornerstone of a Successful Digital Transformation

  • Becky Carr
  • June 19, 2018 | Estimated reading time: 5 minutes to read
  • “Employee experience” is a catch-phrase in business that we don’t hear or talk about enough. Ask any business executive, though, and they’ll tell you the…
Your Digital Transformation Journey: Good to Great in a Digital Economy

Your Digital Transformation Journey: Good to Great in a Digital Economy

  • Becky Carr
  • June 12, 2018 | Estimated reading time: 4 minutes to read
  • The term “digital transformation” is arguably the hottest term in business today. But what does it really mean? Done right, says George Westerman, principal research…
CC + UC + Emerging Tech = Mind-blowing Digital Transformation

CC + UC + Emerging Tech = Mind-blowing Digital Transformation

  • Jean Turgeon
  • June 5, 2018 | Estimated reading time: 4 minutes to read
  • Buzzwords like AI, blockchain, IoT and machine learning are at the center of strategic discussions as businesses race to digitally evolve. The needle is moving…
How Avaya Customers Can Make Sense of GDPR and BCR in Europe - Blog

How Avaya Customers Can Make Sense of GDPR and BCR in Europe

  • Ronald Rubens
  • June 5, 2018 | Estimated reading time: 3 minutes to read
  • By now most people in the European Union will have received a privacy policy update for every service, app or subscription they’ve ever signed up…
Digital Tech in Sports: Better Fan Experiences Beat Competition - Avaya

Digital Technology in Sports: Better Fan Experiences Beat the Competition

  • Andy Steen
  • May 25, 2018 | Estimated reading time: 5 minutes to read
  • When it comes to the world of sports, GOAT—Greatest of All Time—is no longer just for the players. It’s now up to the sponsors, the…
Avaya is a Leader in Gartner Contact Center Infrastructure Magic Quadrant

Avaya is a Leader in the Gartner Contact Center Infrastructure Magic Quadrant

  • Jim Chirico
  • May 22, 2018 | Estimated reading time: 2 minutes to read
  • Avaya is building on the strengths in our core technologies to ensure we continue to lead the industry in enabling customers to successfully achieve their…
Keep Company Culture Current to Avoid Becoming an Irrelevant Brand

Keep Company Culture Current to Avoid Becoming an Irrelevant Brand

  • Jean Turgeon
  • May 21, 2018 | Estimated reading time: 2 minutes to read
  • The last decade has been nothing short of a bloody brand massacre as businesses scramble to modernize. The most recent round-up to downsize or go…
Four Ways Digital Tech & AI Can Transform Everyday Experiences - Avaya

Human-centric Digital Transformation: Collaborating for the Common Good

  • Jean Turgeon
  • May 16, 2018 | Estimated reading time: 6 minutes to read
  • At this point, every organization is pursuing or at least preparing for digital transformation. The real question is what business leaders consider to be “payoff.”…
Congratulations to the Avaya 2018 Women of the Channel

Congratulations to the Avaya 2018 Women of the Channel

  • John Colvin
  • May 15, 2018 | Estimated reading time: 2 minutes to read
  • Avaya’s core strength lies in our people, and now we have yet another proof point, with well-deserved industry recognition announced for three channel team members…
Avaya 2Q FY2018 Financial Results Reflect Our Momentum - Blog

Avaya 2Q FY2018 Financial Results Reflect Our Momentum

  • Jim Chirico
  • May 10, 2018 | Estimated reading time: 1 minute to read
  • Today we reported financial results for Avaya’s second quarter of FY18, and we are excited about the results we delivered in our first full quarter…
Celebrating Avaya Working Moms This Mother’s Day – Avaya Blog

Celebrating Avaya Working Moms This Mother’s Day

  • Becky Carr
  • May 9, 2018 | Estimated reading time: 3 minutes to read
  • Mother’s Day is this Sunday and many countries around the world will take part in a formal celebration of their moms, or mom figures. We’re…
Where to Invest to Enable Smart, Competitive Team Collaboration

Where to Invest to Enable Smart, Competitive Team Collaboration

  • Karen Hardy
  • April 25, 2018 | Estimated reading time: 4 minutes to read
  • Enterprises have reached a tipping point in terms of team collaboration. They recognize its competitive value. They’re investing and doing it quickly. They’re moving forward…
When Done Right, AI Can Turn the Contact Center into a Revenue Generator

When Done Right, AI Can Turn the Contact Center into a Revenue Generator

  • Laurent Philonenko
  • April 24, 2018 | Estimated reading time: 5 minutes to read
  • What if we can make contact center agents better, faster, smarter to more successfully create loyal, forever customers? This has been the goal of contact…
Avaya Corporate Responsibility Progress as we Celebrate Earth Day 2018

Avaya Corporate Responsibility Progress As We Celebrate Earth Day 2018

  • Sara Broadbent
  • April 19, 2018 | Estimated reading time: 2 minutes to read
  • This Sunday is Earth Day, a day in which the global community comes together in the common pursuit to preserve and protect our natural world.…
The “New” Employee Experience Isn’t All That New – Avaya Blog

The “New” Employee Experience Isn’t All That New

  • Karen Hardy
  • April 17, 2018 | Estimated reading time: 4 minutes to read
  • There’s no denying the rise of new employee expectations, but does this require an entirely new approach to employee experience? I don’t think so. The…