Articles in Executive Thought Leadership

Avaya Article Thumbnail

Avaya Corporate Responsibility Progress as we Celebrate Earth Day 2018

  • Sara Broadbent
  • April 19, 2018 | Estimated reading time: 2 minutes to read
  • This Sunday is Earth Day, a day in which the global community comes together in the common pursuit to preserve and protect our natural world.…
Avaya Article Thumbnail

The “New” Employee Experience Isn’t All That New

  • Karen Hardy
  • April 17, 2018 | Estimated reading time: 4 minutes to read
  • There’s no denying the rise of new employee expectations, but does this require an entirely new approach to employee experience? I don’t think so. The…
Avaya Article Thumbnail

Building a Diverse and Inclusive Workplace—Avaya’s Priority Commitment

  • Jim Chirico
  • April 13, 2018 | Estimated reading time: 3 minutes to read
  • Diversity and inclusion advocate Vernā Myers uses a terrific illustration about the difference between diversity and inclusion, and why you can’t have the former without…
Avaya Article Thumbnail

Meet Avaya’s Edison Award Gold Winner Blockchain Use Case

  • Nidal Abou-Ltaif
  • April 12, 2018 | Estimated reading time: 3 minutes to read
  • In less than two weeks, we are hosting Experience Avaya Asia-Pacific in Singapore, a city that ranks alongside the likes of Dubai and New York…
Avaya Article Thumbnail

It’s Time to Aggressively Pursue Digital Transformation in Financial Services

  • Tan Meng Teck
  • April 10, 2018 | Estimated reading time: 5 minutes to read
  • It might seem impossible to create a digital banking strategy that meets every customer preference. We can assure you—it’s not out of the question. When…
Avaya Article Thumbnail

Transform Employee Experience by Empowering Workers as Collaborators

  • Karen Hardy
  • April 9, 2018 | Estimated reading time: 3 minutes to read
  • A quick Google search depicts employee experience as a predominant corporate priority, yet research shows not enough companies are seriously pursuing it. A 2017 Deloitte…
Avaya Article Thumbnail

Eight Things Contact Center Agents Want in 2018

  • Karen Hardy
  • April 5, 2018 | Estimated reading time: 5 minutes to read
  • If your organization is part of the majority that has either introduced a digital transformation plan within the last two years, or is planning to…
Avaya Article Thumbnail

What next? Privacy or Profit?

  • Nidal Abou-Ltaif
  • March 27, 2018 | Estimated reading time: 3 minutes to read
  • Have we turned a corner in terms of our attitude towards personal data and privacy, or will it be back to business as usual once…
Avaya Article Thumbnail

Avaya has Spoken: “Think Avaya. Think Cloud.”

  • Jim Chirico
  • March 12, 2018 | Estimated reading time: 2 minutes to read
  • If you haven’t heard by now, Spoken Communications is spoken for. The Contact Center as a Service (CCaS) provider and pioneer in artificial intelligence for…
Avaya Article Thumbnail

Can Digital Technologies Be Used to Transform Healthcare Quality? YES!

  • Kannan Sreedhar
  • March 7, 2018 | Estimated reading time: 3 minutes to read
  • Healthcare providers are digitally transforming to drive value-based care (75% of providers currently participate in at least one value-based payment model, and over 60% soon…
Avaya Article Thumbnail

Watch out Enterprise Connect … We’re Baaaaaack!

  • Karen Hardy
  • March 5, 2018 | Estimated reading time: 3 minutes to read
  • I must admit, it felt strange when Avaya decided to skip Enterprise Connect last year. To me, Enterprise Connect is like the annual Academy Awards.…
Avaya Article Thumbnail

Here’s Where You Can Find Avaya at Enterprise Connect 2018

  • Jim Geary
  • March 2, 2018 | Estimated reading time: 4 minutes to read
  • Enterprise Connect 2018 is coming March 12-15, making now a good time to outline where and when you can find Avaya at the show so…
Avaya Article Thumbnail

Different Preferences, Same Expectations: Can Your CX Platform Handle it All?

  • Jean Turgeon
  • February 26, 2018 | Estimated reading time: 5 minutes to read
  • When was the last time you as a customer used live chat to interact with a brand? How about a self-service option like IVR? Have…
Avaya Article Thumbnail

Kari’s Law: An Emotional Journey Leads to a Bittersweet Ending

  • Mark J. Fletcher, ENP
  • February 21, 2018 | Estimated reading time: 4 minutes to read
  • Our long journey leading up to the presidential signing of Kari’s Law began well before the precious life of Kari Hunt tragically ended on Dec.…
Avaya Article Thumbnail

News & Solutions at ENGAGE 2018 Show Avaya is Back in the Fight!

  • Karen Hardy
  • February 7, 2018 | Estimated reading time: 4 minutes to read
  • Now back from last week’s Avaya ENGAGE 2018, our annual customer and partner event, we’re finding the energy of the conference continues to drive the…