Articles in Digital Transformation

The Heart and Humanity Behind Digital Transformation

  • Becky Carr
  • April 11, 2019 | Estimated reading time: 2 minutes to read
  • According to ZK Research’s 2019 IT Priorities Study, 90% of companies now have at least one digital initiative underway. As transformation continues to gain momentum,…

Digital Transformation Across Industries: Healthcare, Hospitality and Public Safety – Part 3 of 3

  • Jean Turgeon
  • April 10, 2019 | Estimated reading time: 3 minutes to read
  • Nearly 70% of organizations believe their digital transformation efforts are “less than extremely successful,” according to an IDC study, standing to lose as much as…

Digital Mixology – Chapter II – A More Reactive Enterprise with IoT

  • Steve Forcum
  • April 3, 2019 | Estimated reading time: 6 minutes to read
  • In our last Digital Mixology session, we learned how Artificial Intelligence creates super-powered agents. Smarter businesses use AI to predict why customers are calling, bring…
Transforming Digital Communications in the Department of Defense

Transforming Digital Communications in the Department of Defense

  • Jerry Dotson
  • April 2, 2019 | Estimated reading time: 4 minutes to read
  • The Department of Defense (DOD) is a $639 billion global enterprise made up of many organizations that vary in size and mission requirements. To maintain…

AI and Marketing – What Have We Here?

  • Charlene Childers Coleman
  • March 30, 2019 | Estimated reading time: 2 minutes to read
  • We’ve had superhuman computing power hurling us into space for decades. And we’ve had brilliant women like Katherine G. Johnson, Dorothy Vaughan, and Mary Jackson…

Digital Mixology – Chapter I - Smarter Solutions with Artificial Intelligence

  • Steve Forcum
  • March 13, 2019 | Estimated reading time: 6 minutes to read
  • In my last blog post, we discussed the growing importance of voice in modernizing a customer engagement platform. In this first installment of our digital…

Digital Mixology – Transformation is best shaken, not stirred.

  • Steve Forcum
  • February 28, 2019 | Estimated reading time: 3 minutes to read
  • Digital Transformation, an admittedly overused buzzword, is top of mind for many businesses, especially in modernizing the customer experience in the contact center. In the…

Digital Transformation Across Industries, Part 2 of 3: Hospitality

  • Jean Turgeon
  • February 26, 2019 | Estimated reading time: 2 minutes to read
  • As the trend of digital transformation continues to expand globally, organizations must create a clear and compelling transformation vision for long-term success–especially when drilling down…
Creating a Sticky Culture that Drives Digital Transformation

Creating a Sticky Culture that Drives Digital Transformation

  • Chris McGugan
  • February 12, 2019 | Estimated reading time: 3 minutes to read
  • Companies are operating during a very interesting time in history; one in which a new generation of employees has normalized turnover, and consumers born in…

Digital Transformation Across Industries: Healthcare, Hospitality and Public Safety – Part 1 of 3

  • Jean Turgeon
  • February 6, 2019 | Estimated reading time: 2 minutes to read
  • According to IDG, 62% of businesses believe digital transformation success is defined by excellent customer experience as measured by customer satisfaction scores. Yet the industry…

You Need AI in 2019, Period

  • Chris McGugan
  • January 17, 2019 | Estimated reading time: 5 minutes to read
  • Chances are that cloud is at the top of your investment plans for key technology initiatives this year. Cloud investment continues to grow, with a…
Attend Avaya Engage 2019

Join Us At Avaya ENGAGE® 2019

  • Dino Di Palma
  • December 17, 2018 | Estimated reading time: 3 minutes to read
  • Come experience the unique atmosphere of a city steeped in culture, history, live music, the outdoors, and cutting-edge technology - all this and more at…
Three Ways Avaya Devices Will Transform Your UC Cloud Service

Three Ways Avaya Devices Will Transform Your UC Cloud Service

  • Greg Pelton
  • November 7, 2018 | Estimated reading time: 4 minutes to read
  • In May 2017 we entered the Open SIP market with the announcement of three new Avaya devices for UC Cloud Service providers, including support for…
Skip the Lottery—You Can Win Big with Digital Transformation

1 in 300M vs 1 in 8: You’re Much More Likely to Win at Digital Transformation

  • Chris McGugan
  • November 2, 2018 | Estimated reading time: 3 minutes to read
  • More than 300 million people played the Mega Millions last week in hopes of winning $1.6 billion, the largest jackpot in U.S. history. I understand…
Four Ways to Better Align IT and LOB for Digital Transformation Success

Four Ways to Better Align IT and LOB for Digital Transformation Success

  • Chris McGugan
  • October 16, 2018 | Estimated reading time: 5 minutes to read
  • The start of a new fiscal year is upon us. About three months remain for business leaders to neatly wrap up their 2018 goals and…