Articles in Digital Transformation

Employee Engagement—Cornerstone of a Successful Digital Transformation

Employee Experience—Cornerstone of a Successful Digital Transformation

  • Becky Carr
  • June 19, 2018 | Estimated reading time: 5 minutes to read
  • “Employee experience” is a catch-phrase in business that we don’t hear or talk about enough. Ask any business executive, though, and they’ll tell you the…
Avaya White Paper | 2018 State of Digital Transformation | IDC Research

The 2018 State of Digital Transformation: Insight into Getting It Right

  • Karen Hardy
  • June 15, 2018 | Estimated reading time: 3 minutes to read
  • At this point, business leaders clearly understand the need for digital transformation; they’ve defined top drivers for their initiatives, as well as desired outcomes. Yet…
New York Mets Build a Smart Connected Team Office of the Future

New York Mets Build a Smart Connected Team Office of the Future

  • Andy Steen
  • May 14, 2018 | Estimated reading time: 4 minutes to read
  • When it comes to starting the season strong, the New York Mets are in a league of their own. It’s innovative clubs like the Mets,…
The Easy Button for IoT – Avaya Connected Blog

The Easy Button for IoT

  • Andrew Prokop
  • February 9, 2018 | Estimated reading time: 5 minutes to read
  • I am sure that I don’t have to tell you how the Internet of Things (IoT) is revolutionizing our world. Stop by any electronics retailer…
Introducing the Avaya Simple Digital Transformation Journey Index

Introducing the Avaya Simple Digital Transformation Journey Index

  • David Chavez
  • January 24, 2018 | Estimated reading time: 2 minutes to read
  • As Avaya continues to help businesses with their Digital Transformation Journey efforts, we decided to enhance our customer experience mobile application to help customers understand…
POTS & PANS & A Little Bit of PAIN As We Transition To Digital

POTS & PANS & A Little Bit of PAIN As We Transition To Digital

  • Mark J. Fletcher, ENP
  • January 23, 2018 | Estimated reading time: 6 minutes to read
  • If you have been around the telecom world for any length of time, you know that the term ‘POTS’ has nothing to do with the…
Looking Back at Dreamforce—and Forward to Avaya’s Future - Blog

Looking Back at Dreamforce—and Forward to Avaya’s Future

  • Michelle McKenna
  • November 20, 2017 | Estimated reading time: 2 minutes to read
  • For those of us fortunate enough to attend Dreamforce 2017, the message was clear: We are in the midst of a staggering pace of change.…
Digital Care Coordination Cuts Patient No-Shows, Nets Better Outcomes

Digital Care Coordination Cuts Patient No-Shows, Nets Better Outcomes

  • Alison Nicole Haughton
  • November 14, 2017 | Estimated reading time: 2 minutes to read
  • According to the CDC’s National Health Interview Survey, 91% of adults own cellphones. Can something as seamless as patient reminders via text or IVR effectively…
Avaya A.I.Connect Focuses on Improving Companies’ CX – Avaya Blog

Avaya A.I.Connect Focuses on Improving Companies’ Customer Experiences

  • Jon Alperin
  • November 1, 2017 | Estimated reading time: 4 minutes to read
  • For Avaya, AI is all about people. Sure, there are clearly opportunities to increase automation, to provide higher quality, more natural, more life-like conversational self-service…
Public Safety Contact Center Evolution includes Social Media – Avaya Blog

Public Safety Contact Centers: Evolution includes Social Media Integration

  • Mark J. Fletcher, ENP
  • October 13, 2017 | Estimated reading time: 4 minutes to read
  • September—when we saw the impact of hurricanes Harvey, Irma, and Maria—was also this year’s very well-timed Emergency Preparedness Month. Each year, September is a terrific…
A Kari’s Law Update: FCC Launches Inquiry on 9-1-1 Capabilities

A Kari’s Law Update: FCC Launches Inquiry on 9-1-1 Capabilities

  • Mark J. Fletcher, ENP
  • October 3, 2017 | Estimated reading time: 4 minutes to read
  • At Avaya, we continue to shine a light on the progress of making Kari’s Law a global reality. Just this week, the U.S. FCC (Federal…