Articles in Digital Transformation

Creating a Sticky Culture that Drives Digital Transformation

Creating a Sticky Culture that Drives Digital Transformation

  • Chris McGugan
  • February 12, 2019 | Estimated reading time: 3 minutes to read
  • Companies are operating during a very interesting time in history; one in which a new generation of employees has normalized turnover, and consumers born in…

Digital Transformation Across Industries: Healthcare, Hospitality and Public Safety – Part 1 of 3

  • Jean Turgeon
  • February 6, 2019 | Estimated reading time: 2 minutes to read
  • According to IDG, 62% of businesses believe digital transformation success is defined by excellent customer experience as measured by customer satisfaction scores. Yet the industry…

You Need AI in 2019, Period

  • Chris McGugan
  • January 17, 2019 | Estimated reading time: 5 minutes to read
  • Chances are that cloud is at the top of your investment plans for key technology initiatives this year. Cloud investment continues to grow, with a…
Attend Avaya Engage 2019

Join Us At Avaya ENGAGE® 2019

  • Dino Di Palma
  • December 17, 2018 | Estimated reading time: 3 minutes to read
  • Come experience the unique atmosphere of a city steeped in culture, history, live music, the outdoors, and cutting-edge technology - all this and more at…
Three Ways Avaya Devices Will Transform Your UC Cloud Service

Three Ways Avaya Devices Will Transform Your UC Cloud Service

  • Greg Pelton
  • November 7, 2018 | Estimated reading time: 4 minutes to read
  • In May 2017 we entered the Open SIP market with the announcement of three new Avaya devices for UC Cloud Service providers, including support for…
Skip the Lottery—You Can Win Big with Digital Transformation

1 in 300M vs 1 in 8: You’re Much More Likely to Win at Digital Transformation

  • Chris McGugan
  • November 2, 2018 | Estimated reading time: 3 minutes to read
  • More than 300 million people played the Mega Millions last week in hopes of winning $1.6 billion, the largest jackpot in U.S. history. I understand…
Four Ways to Better Align IT and LOB for Digital Transformation Success

Four Ways to Better Align IT and LOB for Digital Transformation Success

  • Chris McGugan
  • October 16, 2018 | Estimated reading time: 5 minutes to read
  • The start of a new fiscal year is upon us. About three months remain for business leaders to neatly wrap up their 2018 goals and…
Mobile Data, Digital IDs, and Identity-as-a-Service in the Sports World

Mobile Data, Digital IDs, and Identity-as-a-Service in the Sports World

  • David Chavez
  • October 9, 2018 | Estimated reading time: 5 minutes to read
  • We are long past the digital revolution. 21st-Century technology and solutions are deeply embedded in both our personal and professional lives. The world of sports…
WhatsApp’s Latest Announcement is Another Win for the API Economy - Blog

WhatsApp’s Latest Announcement is Another Win for the API Economy

  • Yaser Alzubaidi
  • August 16, 2018 | Estimated reading time: 2 minutes to read
  • The open-ecosystem strategy, which we at Avaya are deeply committed to, is one that offers peerless integration options for organisations. In our recent survey commissioned…
Digital Transformation Without a Human Touch Becomes Digital Dystopia

Digital Transformation Without a Human Touch Becomes Digital Dystopia

  • Karen Hardy
  • August 6, 2018 | Estimated reading time: 3 minutes to read
  • Trillions are expected to be spent on digital transformation in the coming years, with a large share allocated towards communications technologies. It’s great to see…
Three Essentials for Digital Customer Experience Success

Three Essentials for Digital Customer Experience Success

  • Fadi Hani
  • July 24, 2018 | Estimated reading time: 5 minutes to read
  • A new generation of connected smart services are redefining the way organizations in the Middle East are approaching customer experience management. There is a clear…
Blog: Improve Adoption of Communication Tools & Watch Your DX Succeed

Improve Adoption of Communication Tools and Watch Your DX Succeed

  • Karen Hardy
  • July 24, 2018 | Estimated reading time: 3 minutes to read
  • Global spending on digital transformation technologies is expected to reach $1.3 trillion this year and double by 2021, according to IDC. At the same time,…
Employee Engagement—Cornerstone of a Successful Digital Transformation

Employee Experience—Cornerstone of a Successful Digital Transformation

  • Becky Carr
  • June 19, 2018 | Estimated reading time: 5 minutes to read
  • “Employee experience” is a catch-phrase in business that we don’t hear or talk about enough. Ask any business executive, though, and they’ll tell you the…
Avaya White Paper | 2018 State of Digital Transformation | IDC Research

The 2018 State of Digital Transformation: Insight into Getting It Right

  • Karen Hardy
  • June 15, 2018 | Estimated reading time: 3 minutes to read
  • At this point, business leaders clearly understand the need for digital transformation; they’ve defined top drivers for their initiatives, as well as desired outcomes. Yet…
New York Mets Build a Smart Connected Team Office of the Future

New York Mets Build a Smart Connected Team Office of the Future

  • Andy Steen
  • May 14, 2018 | Estimated reading time: 4 minutes to read
  • When it comes to starting the season strong, the New York Mets are in a league of their own. It’s innovative clubs like the Mets,…