Articles in Digital Transformation

Why Sports Companies Have Their Head In the Clouds

  • Andy Steen
  • July 29, 2019 | Estimated reading time: 3 minutes to read
  • Sports are deeply rooted underfoot. Football turf, baseball diamond, swimming pool, red dirt tracks, soccer field, ice rink. Even the most high-flying sports like gymnastics…

Digital Mixology – Chapter III – Secure Solutions with Blockchain

  • Steve Forcum
  • July 18, 2019 | Estimated reading time: 6 minutes to read
  • You’ve learned about the incredible powers that Artificial Intelligence and the Internet of Things can bring to digital transformation. As we continue our Digital Mixology…

Innovation Is a Matter of Mindset

  • Michael Rembold
  • July 11, 2019 | Estimated reading time: 4 minutes to read
  • Our industry, customers and company are undergoing perhaps the biggest challenge and transformation we have seen in our lifetime. Companies and governments around the world…

The Heart and Humanity Behind Digital Transformation

  • avayablog
  • April 11, 2019 | Estimated reading time: 2 minutes to read
  • According to ZK Research’s 2019 IT Priorities Study, 90% of companies now have at least one digital initiative underway. As transformation continues to gain momentum,…

Digital Transformation Across Industries: Healthcare, Hospitality and Public Safety – Part 3 of 3

  • avayablog
  • April 10, 2019 | Estimated reading time: 3 minutes to read
  • Nearly 70% of organizations believe their digital transformation efforts are “less than extremely successful,” according to an IDC study, standing to lose as much as…

Digital Mixology – Chapter II – A More Reactive Enterprise with IoT

  • Steve Forcum
  • April 3, 2019 | Estimated reading time: 6 minutes to read
  • In our last Digital Mixology session, we learned how Artificial Intelligence creates super-powered agents. Smarter businesses use AI to predict why customers are calling, bring…
Transforming Digital Communications in the Department of Defense

Transforming Digital Communications in the Department of Defense

  • Jerry Dotson
  • April 2, 2019 | Estimated reading time: 4 minutes to read
  • The Department of Defense (DOD) is a $639 billion global enterprise made up of many organizations that vary in size and mission requirements. To maintain…

AI and Marketing – What Have We Here?

  • Charlene Childers Coleman
  • March 30, 2019 | Estimated reading time: 2 minutes to read
  • We’ve had superhuman computing power hurling us into space for decades. And we’ve had brilliant women like Katherine G. Johnson, Dorothy Vaughan, and Mary Jackson…

Digital Mixology – Chapter I - Smarter Solutions with Artificial Intelligence

  • Steve Forcum
  • March 13, 2019 | Estimated reading time: 6 minutes to read
  • In my last blog post, we discussed the growing importance of voice in modernizing a customer engagement platform. In this first installment of our digital…

Digital Mixology – Transformation is best shaken, not stirred.

  • Steve Forcum
  • February 28, 2019 | Estimated reading time: 3 minutes to read
  • Digital Transformation, an admittedly overused buzzword, is top of mind for many businesses, especially in modernizing the customer experience in the contact center. In the…

Digital Transformation Across Industries, Part 2 of 3: Hospitality

  • avayablog
  • February 26, 2019 | Estimated reading time: 2 minutes to read
  • As the trend of digital transformation continues to expand globally, organizations must create a clear and compelling transformation vision for long-term success–especially when drilling down…
Creating a Sticky Culture that Drives Digital Transformation

Creating a Sticky Culture that Drives Digital Transformation

  • Chris McGugan
  • February 12, 2019 | Estimated reading time: 3 minutes to read
  • Companies are operating during a very interesting time in history; one in which a new generation of employees has normalized turnover, and consumers born in…

Digital Transformation Across Industries: Healthcare, Hospitality and Public Safety – Part 1 of 3

  • avayablog
  • February 6, 2019 | Estimated reading time: 2 minutes to read
  • According to IDG, 62% of businesses believe digital transformation success is defined by excellent customer experience as measured by customer satisfaction scores. Yet the industry…

You Need AI in 2019, Period

  • Chris McGugan
  • January 17, 2019 | Estimated reading time: 5 minutes to read
  • Chances are that cloud is at the top of your investment plans for key technology initiatives this year. Cloud investment continues to grow, with a…
Attend Avaya Engage 2019

Join Us At Avaya ENGAGE® 2019

  • avayablog
  • December 17, 2018 | Estimated reading time: 3 minutes to read
  • Come experience the unique atmosphere of a city steeped in culture, history, live music, the outdoors, and cutting-edge technology - all this and more at…