Articles in Digital Transformation

Four Ways to Better Align IT and LOB for Digital Transformation Success

Four Ways to Better Align IT and LOB for Digital Transformation Success

  • Chris McGugan
  • October 16, 2018 | Estimated reading time: 5 minutes to read
  • The start of a new fiscal year is upon us. About three months remain for business leaders to neatly wrap up their 2018 goals and…
Mobile Data, Digital IDs, and Identity-as-a-Service in the Sports World

Mobile Data, Digital IDs, and Identity-as-a-Service in the Sports World

  • David Chavez
  • October 9, 2018 | Estimated reading time: 5 minutes to read
  • We are long past the digital revolution. 21st-Century technology and solutions are deeply embedded in both our personal and professional lives. The world of sports…
WhatsApp’s Latest Announcement is Another Win for the API Economy - Blog

WhatsApp’s Latest Announcement is Another Win for the API Economy

  • Yaser Alzubaidi
  • August 16, 2018 | Estimated reading time: 2 minutes to read
  • The open-ecosystem strategy, which we at Avaya are deeply committed to, is one that offers peerless integration options for organisations. In our recent survey commissioned…
Digital Transformation Without a Human Touch Becomes Digital Dystopia

Digital Transformation Without a Human Touch Becomes Digital Dystopia

  • Karen Hardy
  • August 6, 2018 | Estimated reading time: 3 minutes to read
  • Trillions are expected to be spent on digital transformation in the coming years, with a large share allocated towards communications technologies. It’s great to see…
Three Essentials for Digital Customer Experience Success

Three Essentials for Digital Customer Experience Success

  • Fadi Hani
  • July 24, 2018 | Estimated reading time: 5 minutes to read
  • A new generation of connected smart services are redefining the way organizations in the Middle East are approaching customer experience management. There is a clear…
Blog: Improve Adoption of Communication Tools & Watch Your DX Succeed

Improve Adoption of Communication Tools and Watch Your DX Succeed

  • Karen Hardy
  • July 24, 2018 | Estimated reading time: 3 minutes to read
  • Global spending on digital transformation technologies is expected to reach $1.3 trillion this year and double by 2021, according to IDC. At the same time,…
Employee Engagement—Cornerstone of a Successful Digital Transformation

Employee Experience—Cornerstone of a Successful Digital Transformation

  • Becky Carr
  • June 19, 2018 | Estimated reading time: 5 minutes to read
  • “Employee experience” is a catch-phrase in business that we don’t hear or talk about enough. Ask any business executive, though, and they’ll tell you the…
Avaya White Paper | 2018 State of Digital Transformation | IDC Research

The 2018 State of Digital Transformation: Insight into Getting It Right

  • Karen Hardy
  • June 15, 2018 | Estimated reading time: 3 minutes to read
  • At this point, business leaders clearly understand the need for digital transformation; they’ve defined top drivers for their initiatives, as well as desired outcomes. Yet…
New York Mets Build a Smart Connected Team Office of the Future

New York Mets Build a Smart Connected Team Office of the Future

  • Andy Steen
  • May 14, 2018 | Estimated reading time: 4 minutes to read
  • When it comes to starting the season strong, the New York Mets are in a league of their own. It’s innovative clubs like the Mets,…
The Easy Button for IoT – Avaya Connected Blog

The Easy Button for IoT

  • Andrew Prokop
  • February 9, 2018 | Estimated reading time: 5 minutes to read
  • I am sure that I don’t have to tell you how the Internet of Things (IoT) is revolutionizing our world. Stop by any electronics retailer…
Introducing the Avaya Simple Digital Transformation Journey Index

Introducing the Avaya Simple Digital Transformation Journey Index

  • David Chavez
  • January 24, 2018 | Estimated reading time: 2 minutes to read
  • As Avaya continues to help businesses with their Digital Transformation Journey efforts, we decided to enhance our customer experience mobile application to help customers understand…
POTS & PANS & A Little Bit of PAIN As We Transition To Digital

POTS & PANS & A Little Bit of PAIN As We Transition To Digital

  • Mark J. Fletcher, ENP
  • January 23, 2018 | Estimated reading time: 6 minutes to read
  • If you have been around the telecom world for any length of time, you know that the term ‘POTS’ has nothing to do with the…
Looking Back at Dreamforce—and Forward to Avaya’s Future - Blog

Looking Back at Dreamforce—and Forward to Avaya’s Future

  • Michelle McKenna
  • November 20, 2017 | Estimated reading time: 2 minutes to read
  • For those of us fortunate enough to attend Dreamforce 2017, the message was clear: We are in the midst of a staggering pace of change.…
Digital Care Coordination Cuts Patient No-Shows, Nets Better Outcomes

Digital Care Coordination Cuts Patient No-Shows, Nets Better Outcomes

  • Alison Nicole Haughton
  • November 14, 2017 | Estimated reading time: 2 minutes to read
  • According to the CDC’s National Health Interview Survey, 91% of adults own cellphones. Can something as seamless as patient reminders via text or IVR effectively…
Avaya A.I.Connect Focuses on Improving Companies’ CX – Avaya Blog

Avaya A.I.Connect Focuses on Improving Companies’ Customer Experiences

  • Jon Alperin
  • November 1, 2017 | Estimated reading time: 4 minutes to read
  • For Avaya, AI is all about people. Sure, there are clearly opportunities to increase automation, to provide higher quality, more natural, more life-like conversational self-service…