Articles in Cloud

Migrating Communications to Cloud: With Avaya, it’s Browse. Click. Done.

Migrating Communications to Cloud: With Avaya, it’s Browse. Click. Done.

  • Steve Forcum
  • October 11, 2018 | Estimated reading time: 5 minutes to read
  • Migrating your communications infrastructure to the cloud offers a variety of benefits, especially for your retail, seasonal, and branch locations. Let’s look at the potential…
Avaya CPaaS: A Communications Platform for Today and Tomorrow

Avaya CPaaS: A Communications Platform for Today and Tomorrow

  • Andrew Prokop
  • September 20, 2018 | Estimated reading time: 6 minutes to read
  • I’ve looked at clouds from both sides now… —Joni Mitchell It wasn’t that long ago that ownership was everything. I bought CDs for music and…
Strengthening Our Partner Network with the Avaya Master Agent Program

Strengthening Our Partner Network with the Avaya Master Agent Program

  • Brian Snortheim
  • July 25, 2018 | Estimated reading time: 2 minutes to read
  • I’ve had my eye on Avaya for a while. It’s a company that’s a leader in its category with a strong history of innovation. I’ve…

TaCode Tuesday: How to Create a Smart Doorbell with IoT and Zang

  • Jeff Hodson
  • March 13, 2018 | Estimated reading time: 7 minutes to read
  • I’ve been working on a project recently that entails using internet of things (IoT) devices interacting with communications development platform Zang Cloud. Recently I purchased…
Shaping the Connected World for 2018 Sports Fans: Avaya Smart Stadium

Shaping the Connected World for 2018 Sports Fans: Avaya Smart Stadium

  • Andy Steen
  • March 1, 2018 | Estimated reading time: 4 minutes to read
  • The season for soccer is upon us as we usher in our fourth year at Avaya Stadium. The San Jose Earthquakes face off against the…
New Release Workflow

New Release: Workflow Templates, Arrow Connect IoT Tasks, and more

  • Jeff Hodson
  • February 20, 2018 | Estimated reading time: 3 minutes to read
  • In his piece, “The Paradox of our Time,” famed comedian and social commentator George Carlin pointed out some of the most irreconcilable challenges facing our…
Zang Breeze and IoT

Zang, Breeze and the IoT: Some Things Are Just Better Together

  • Alex Misevski
  • February 12, 2018 | Estimated reading time: 2 minutes to read
  • Peanut butter and jelly. Wine and cheese. Simon and Garfunkel. Let’s face it—some things are just better together. And with that spirit in mind, today…
SOS SMS Service

SOS, SMS Service! Fake Missile Alert Throws Hawaii into Chaos

  • Sindi Markette
  • January 30, 2018 | Estimated reading time: 3 minutes to read
  • By all accounts, the morning of Saturday, January 13, was like any other for the residents inhabiting the islands that make up the state of…
Built On Zang Ozonetel

Built on Zang: Ozonetel Delivers Integrated Contact Center Solution

  • Jeff Hodson
  • January 26, 2018 | Estimated reading time: 3 minutes to read
  • There’s a claim floating around out there in the business world today that suggests customer experience will overtake price and product as the key brand…
Cloud Meet IoT

Cloud, Meet IoT: Building Workflows of the Future

  • Alex Misevski
  • January 23, 2018 | Estimated reading time: 2 minutes to read
  • At Zang, we believe in combining our favorite ingredients to create something that is more than the sum of its parts. Perhaps you’ve seen us…
How to Improve Your Customer Experience with 2-Way SMS

How to Improve Your Customer Experience with 2-Way SMS

  • Alex Misevski
  • January 19, 2018 | Estimated reading time: 3 minutes to read
  • Every savvy business leader today knows that customer experience must be regarded as fundamental for their organization’s success. But what about the fundamentals that build…
Zang Maker Spotlight: Build A Better Customer Experience in Wait Times

Zang Maker Spotlight: Build A Better Customer Experience in Wait Times

  • Sindi Markette
  • December 20, 2017 | Estimated reading time: 4 minutes to read
  • At Zang, we have a special affinity for the makers of the world. The people that love to roll up their sleeves, get their hands…
Now We’re Talking—Text Message Service Brings Personalization to IoT

Now We’re Talking—Text Message Service Brings Personalization to IoT

  • Alex Misevski
  • December 8, 2017 | Estimated reading time: 3 minutes to read
  • The Internet of Things isn’t just connecting devices together. It is connecting the people that use them. As such, the introduction of IoT-enabled communications within…
Finding Customer Experience is Key in Deloitte Contact Center Survey

Finding Customer Experience is Key in Deloitte Contact Center Survey

  • Jackie Mullen
  • November 30, 2017 | Estimated reading time: 2 minutes to read
  • In a previous blog post, we sought to assuage the worries of business leaders feeling landlocked over their continued use of landlines. Though there has…
TaCode Tuesday: Spice It Up with SIP Registration

TaCode Tuesday: Spice It Up with SIP Registration

  • Jeff Hodson
  • November 14, 2017 | Estimated reading time: 3 minutes to read
  • The ingenious cooks in the kitchen at Zang have done it again, fellow fanatics of all things hard-shelled and smothered in salsa. That’s right—it’s time…