Posts by Susan Keys

Federal contact center

Leveraging Contact Center Technology to Help America’s Soldiers While Improving Performance and Saving Money

  • Susan Keys
  • July 22, 2016 | Estimated reading time: 2 minutes to read
  • To help government agencies improve the constituent experience while saving millions of dollars each year, our Avaya Government Solutions team is constantly conducting enterprise business…
Helping Navigate the Perfect Storm

Helping Navigate the “Perfect Storm”

  • Susan Keys
  • May 26, 2016 | Estimated reading time: 3 minutes to read
  • Federal Agencies Turn to Fabric Networks and Unified Communications for Cybersecurity, Service Delivery, Telework, and Modernization Without Rip and Replace This year presents a particularly…