Posts by Savio Tovar Dias

Achieving a Singular Unified Customer Experience – Avaya Blog

Achieving a Singular Unified Customer Experience

  • Savio Tovar Dias
  • August 23, 2018 | Estimated reading time: 3 minutes to read
  • At Avaya, we have always prided ourselves in leadership of Unified Communications and Contact Center technologies. That leadership is not an accident—it comes through our…
New Upgrade Program Takes Avaya CS1K Customers from Legacy to Digital

New Upgrade Program Takes Avaya CS1K Customers from Legacy to Digital

  • Savio Tovar Dias
  • July 24, 2018 | Estimated reading time: 2 minutes to read
  • No matter how well they have worked in the past, there comes a point at which all legacy systems simply can’t cut it in the…
Stop Thinking of Problems! Instead Think Experiences & Outcomes

Stop Thinking of Problems! Instead Think Experiences & Outcomes

  • Savio Tovar Dias
  • June 20, 2018 | Estimated reading time: 3 minutes to read
  • Albert Einstein said, “We cannot solve our problems with the same thinking we used when we created them.” Today, with the pace of change, true…
From Kick-Off to Final Whistle, Trust the #GameChanger for All Your UC Goals

From Kick-Off to Final Whistle, Trust the #GameChanger for All Your UC Goals

  • Savio Tovar Dias
  • June 12, 2018 | Estimated reading time: 4 minutes to read
  • Football fans from across the globe will arrive in Russia this month to witness one of the world’s largest sporting events. As they get swept…
WhatsApp Video is missing out on Open Integration | AvayaBlog

Has WhatsApp Video Missed a Trick?

  • Savio Tovar Dias
  • November 23, 2016 | Estimated reading time: 2 minutes to read
  • In today’s mobile-led world, there is no doubt that messaging apps are becoming the preferred means to communicate with friends, family, and even work colleagues.…
How to Transform the Customer Experience with Chatbots

How to Transform the Customer Experience with Chatbots

  • Savio Tovar Dias
  • July 14, 2016 | Estimated reading time: 3 minutes to read
  • 2016 is shaping up to be the year of the Chatbot. From Jarvis, Mark Zuckerberg’s Iron Man-inspired assistant, to Microsoft’s rather unfortunate Tay experience, chatbots have…
Your Own Personal Assistant? It All Adds Up!

Your Own Personal Assistant? It All Adds Up!

  • Savio Tovar Dias
  • July 11, 2016 | Estimated reading time: 4 minutes to read
  • If you’re a highly paid CEO of a large multinational, then you probably already have a personal assistant taking care of your life, so you…
Time to evolve a Siri-like CHATBOT

Time to evolve a Siri-like CHATBOT

  • Savio Tovar Dias
  • May 18, 2016 | Estimated reading time: 3 minutes to read
  • 2016 is shaping up to be the year of the Chatbot. From Jarvis, Mark Zuckerberg’s Iron Man-inspired assistant, to Microsoft’s rather unfortunate Tay experience, chatbots…
Seeing into the Office of the Future

Seeing into the Office of the Future

  • Savio Tovar Dias
  • May 18, 2016 | Estimated reading time: 3 minutes to read
  • Dubai is heavily focused on delivering on its Smart City goals, with the goal of being among the smartest—and happiest—cities in the world. The drive…