Posts by Sandra Thomson

Don’t Underestimate Smart and Secure Remote Access | Avaya Blog

Don’t Underestimate Smart and Secure Remote Access

  • Sandra Thomson
  • March 29, 2017 | Estimated reading time: 2 minutes to read
  • Like many people, I’ve spent a lot of time watching great NCAA March Madness games in the last two weeks. During the commercials, I’ve been…
Three Attributes that Lead to Great Customer Satisfaction | Avaya Blog

Three Attributes that Lead to Great Customer Satisfaction

  • Sandra Thomson
  • March 15, 2017 | Estimated reading time: 3 minutes to read
  • We all know that customer satisfaction dictates success in business. You’ve heard it all before: CSAT scores help determine likelihood of future purchases, customer turnover,…
Avaya Healthcheck Tool: Easier Way to Keep Your Communications Network Operating at Peak Performance

New Avaya Healthcheck Tool: It Just Got Easier to Keep Your Communications Network Operating at Peak Performance

  • Sandra Thomson
  • February 3, 2017 | Estimated reading time: 2 minutes to read
  • While the Patriots and the Falcons battle at the Super Bowl February 5, many of us will be trying to keep our New Year’s resolutions…
Avaya Predictions for 2017 Services Trends: Top Focus is on Smart Customer-Centric Engagement

Avaya Predictions for 2017 Services Trends: Top Focus is on Smart Customer-Centric Engagement

  • Sandra Thomson
  • January 12, 2017 | Estimated reading time: 3 minutes to read
  • Recently, we asked six Avaya services experts to help us reflect on the past year and to peer ahead into 2017. Our panel: Richard English,…
Avaya Support Services have benefits and advantages over third-party services providers.

Quiz: Do You Know How to Choose the Right Support Services Provider?

  • Sandra Thomson
  • December 5, 2016 | Estimated reading time: 4 minutes to read
  • All too often, we find that IT executives who are facing budget cuts buy unauthorized support services for their Avaya solutions. Doing so puts IT…
Four Factors Help a Major Railway’s IT Team Stay on Track | Avaya

Four Factors Help a Major Railway’s IT Team Stay on Track

  • Sandra Thomson
  • November 9, 2016 | Estimated reading time: 4 minutes to read
  • For IT managers in one of the United States’ major railroads—an industry that has grown to $68 billion in annual revenue—keeping up with the latest…
Every Week is Customer Service Week for this Credit Union

Every Week is Customer Service Week for this Credit Union

  • Sandra Thomson
  • October 4, 2016 | Estimated reading time: 3 minutes to read
  • It’s not easy for credit unions to compete these days. Many need to win against neighboring big banks, with nearby branches, billions in operating expenses,…
Six Questions to Help Non-Profit IT Managers Pick the Right Partner

Six Questions to Help Non-Profit IT Managers Pick the Right Partner

  • Sandra Thomson
  • August 24, 2016 | Estimated reading time: 3 minutes to read
  • Every organization knows the importance of stretching each dollar. That’s especially true of a non-profit trying to keep operating costs at a minimum. They must…
Be Ready! Protect Against Network Outages During Hurricane Season

Be Ready! Protect Against Network Outages During Hurricane Season

  • Sandra Thomson
  • August 4, 2016 | Estimated reading time: 4 minutes to read
  • Keeping communication systems running at peak performance often includes a great partner with a deep bench of experts with experience in many complex situations. Particularly…

Avaya Diagnostic Server Delivers Unprecedented Network Visibility

  • Sandra Thomson
  • May 15, 2014 | Estimated reading time: 2 minutes to read
  • Have you ever worked on a trouble ticket from a contact center agent reporting poor audio quality and you can’t seem to pinpoint the root…