Posts by Robert K. Mitton

10 Ways to Innovate an In-Room Experience – Avaya Hospitality Solutions

10 Ways to Innovate & Transform a Hotel’s In-Room Experience

  • Robert K. Mitton
  • November 15, 2017 | Estimated reading time: 4 minutes to read
  • Technology is about human empowerment. It’s about customers having as much control over their experiences as possible. It’s about adapting to the specific needs of…
How to Increase Hotel Revenue with Better Booking Experiences

How to Increase Hotel Revenue with Better Booking Experiences

  • Robert K. Mitton
  • October 16, 2017 | Estimated reading time: 4 minutes to read
  • Kayak. Expedia. Priceline. As a hotel executive, you know these brands good and well. They’re the ones battling for market share with seemingly better booking…
Hospitality Solutions: Four Ways to Innovate Internal Communications | Avaya Blog

Hospitality Solutions: Four Ways to Innovate Internal Communications

  • Robert K. Mitton
  • September 20, 2017 | Estimated reading time: 4 minutes to read
  • What do hotels like Hilton, Four Seasons, Marriot, Kimpton and Hyatt have in common? They all ranked within Fortune Magazine’s 2016 “100 Best Companies to…
HITEC 2017 is Happening Now: What You Need to Know | Avaya Blog

HITEC 2017 is Happening Now: What You Need to Know

  • Robert K. Mitton
  • June 27, 2017 | Estimated reading time: 3 minutes to read
  • Technology is no longer part of the guest experience; it is the guest experience. Today, 40% of guests now regularly use hotel mobile apps. Over…
See What Avaya’s Cookin’ Up for HITEC 2017 | Avaya Blog

See What Avaya’s Cookin’ Up for HITEC 2017

  • Robert K. Mitton
  • June 7, 2017 | Estimated reading time: 4 minutes to read
  • It’s incredible to think that 91% of unhappy customers today don’t complain about their service—they simply leave and never come back. Companies now must be…
Use Data Analytics to Create Incredible Hotel Guest Experiences | Avaya Blog

Use Data Analytics to Create Incredible Hotel Guest Experiences

  • Robert K. Mitton
  • May 15, 2017 | Estimated reading time: 3 minutes to read
  • It’s safe to say that organizations are getting serious about data analytics. Overall, nearly 60% agree that analytics improve the customer journey, with 41% currently…
Three Essential Elements in Hotel Back-office Digitization | Avaya Blog

Three Essential Elements in Hotel Back-office Digitization

  • Robert K. Mitton
  • April 17, 2017 | Estimated reading time: 4 minutes to read
  • It’s a fact that 89% of companies today are competing exclusively on the customer experience. They’re retooling their customer approaches, redirecting their external messaging, and…
Hospitality Leaders: Don’t Put Front Office Innovation on the Back Burner | Avaya Blog

Hospitality Leaders: Don’t Put Front Office Innovation on the Back Burner

  • Robert K. Mitton
  • March 13, 2017 | Estimated reading time: 4 minutes to read
  • The statistics make it clear: consumers’ expectations for services are climbing year over year. Almost two-thirds have stopped doing business with a brand due to…
5 Ways Hotels Can Build a Successful Digital Strategy for Guest Experience | Avaya Blog

Five Ways Hotels Can Build a Successful Digital Strategy for Improving Guest Experience

  • Robert K. Mitton
  • February 7, 2017 | Estimated reading time: 5 minutes to read
  • If research has shown us anything, it’s that companies across virtually every sector are realigning around digitization. So much so that 80% of companies identify…
Hoteliers: Your Best Laid Plans Will Go Awry Without Strong Wi-Fi

Hoteliers: Your Best Laid Plans Will Go Awry Without Strong Wi-Fi

  • Robert K. Mitton
  • January 6, 2017 | Estimated reading time: 5 minutes to read
  • In today’s smart, digital world, the average guest experience isn’t so average anymore. Traditional room service, for example, is being replaced by in-room kiosks that…
Learn how to create a tech-driven hospitality guest experience with Avaya.

How Do You Create a Tech-Driven Guest Experience?

  • Robert K. Mitton
  • December 8, 2016 | Estimated reading time: 5 minutes to read
  • Hospitality, one of the world’s most prevalent and influential industries, is using tech-driven guest experiences to boost success. In addition to the usual business trips…