Posts by Pierre-Paul Allard

Looking Back at Enterprise Connect

  • Pierre-Paul Allard
  • April 10, 2013 | Estimated reading time: 3 minutes to read
  • Last month's Enterprise Connect, the communication and collaboration industry's leading conference, is a beast - in the greatest sense. Between show floor activities, keynotes and…

The Value of Great Customer Service

  • Pierre-Paul Allard
  • March 12, 2013 | Estimated reading time: 2 minutes to read
  • Seventy-eight percent of consumers say that they only buy from businesses that make it easy for them to deal with, and a third believe convenience…

The Collaborative Effects of Social Media in Business

  • Pierre-Paul Allard
  • February 5, 2013 | Estimated reading time: 4 minutes to read
  • At Avaya Evolutions in Dallas, Guy Kawasaki and Avaya's Brett Shockley discuss the use and collaborative effects of social media in the enterprise and on…

Avaya Labs: Developing collaboration tools for today & tomorrow

  • Pierre-Paul Allard
  • January 29, 2013 | Estimated reading time: 1 minute to read
  • I've had a number of opportunities over the past few weeks - including my Fireside Chat with Apple co-founder Steve Wozniak during Avaya Evolutions San…