Posts by Pat Patterson

6 Ways to Increase Your Support Confidence

6 Ways to Increase Your Support Confidence

  • Pat Patterson
  • May 11, 2016 | Estimated reading time: 3 minutes to read
  • Are you confident enough in your support partner that you can focus on advancing your solutions instead of just maintaining them? A UK trader was…

3 Standard Ways to Proactively Manage Peak Performance

  • Pat Patterson
  • March 28, 2016 | Estimated reading time: 3 minutes to read
  • A brief snapshot of the current state of technology in 2016: 3.5 billion people are online and collectively their traffic is measured in zettabytes. 3.4…

8 Questions to Help Decide if You are Getting the Most From Your Cloud

  • Pat Patterson
  • February 22, 2016 | Estimated reading time: 5 minutes to read
  • Concerns around security and accountability remain top of mind (and top-of-budget) for today’s IT managers. Such concerns are the natural progression of a trend that…

Avaya Wins Prestigious NorthFace ScoreBoard Award

  • Pat Patterson
  • February 18, 2016 | Estimated reading time: 1 minute to read
  • Once again, we are excited to report news that Avaya and its employees have been recognized for creation of the industry's best customer engagement experience.…

Avaya Achieves TSIA Operational Best Practice Certification

  • Pat Patterson
  • February 3, 2016 | Estimated reading time: 1 minute to read
  • On Monday, Avaya was proud to announce that it had achieved the Technology Services Industry Association (TSIA) Rated Outstanding, Assisted Support North America certification for…

6 Ways to Differentiate and Improve Customer Satisfaction Scores

  • Pat Patterson
  • January 13, 2016 | Estimated reading time: 5 minutes to read
  • What better way to mark a new year for service providers than by implementing best practices--in a world of self-healing IT equipment that will enhance…

12 Cloud Questions Every Company Should Ask Itself

  • Pat Patterson
  • November 19, 2015 | Estimated reading time: 5 minutes to read
  • Demand for cloud services continues to surge, driven by corporations interested in software flexibility and scalability. But how secure is the cloud? No surprise, analysts…

7 Things to Review When Choosing Midmarket Video as a Service

  • Pat Patterson
  • October 5, 2015 | Estimated reading time: 5 minutes to read
  • Increasingly, midmarket companies are demanding Op-Ex, cost-effective cloud solutions that are tailored to the needs of their business. We first identified this trend back in…

4 Key Drivers for Deploying Video in Contact Centers

  • Pat Patterson
  • September 30, 2015 | Estimated reading time: 1 minute to read
  • Everybody has a preferred means of communication. In fact, sometimes, how we prefer to communicate can identify our generation. When choosing how to get answers…

Top 8 Considerations When Looking for a Cloud Services Provider

  • Pat Patterson
  • August 17, 2015 | Estimated reading time: 3 minutes to read
  • My recent blog on the top 12 reasons to invest in the cloud generated a lot of interest, and so I wanted to continue the…

Top 6 Communications Services Trends of 2015 – Midyear Review

  • Pat Patterson
  • August 4, 2015 | Estimated reading time: 5 minutes to read
  • In October 2014, we assembled a team of five service experts led by Mike Runda, Senior Vice President and President, Avaya Client Services, and asked…

The Top 12 Reasons to Invest in the Cloud Today

  • Pat Patterson
  • July 8, 2015 | Estimated reading time: 4 minutes to read
  • Many authors, including myself, have written about the benefits of the cloud in its many forms, yet there have been very few detailed case studies…

How to Prevent the 5 Most Common Communication Outages

  • Pat Patterson
  • June 24, 2015 | Estimated reading time: 5 minutes to read
  • While Governor Jerry Brown calls for water conservation in drought-stricken California, Oklahoma and Texas face record rainfalls, and Tropical Storm Ana hits South Carolina almost…

Avaya Wins Global Omnichannel Contact Center Award

  • Pat Patterson
  • May 21, 2015 | Estimated reading time: 3 minutes to read
  • Here at Avaya, we're proud to make the world's best customer engagement hardware and software, relied on daily by the world's best-known brands. While we've…

4 Things to Watch Out For When Rolling Out Video in Your Contact Center

  • Pat Patterson
  • May 5, 2015 | Estimated reading time: 4 minutes to read
  • Video-based customer engagement has continued to gain traction in the market each quarter since mid-2013, when Avaya Client Services President Mike Runda named it a…

4 Ways the Cloud Helps Engage Millennials at Work

  • Pat Patterson
  • April 1, 2015 | Estimated reading time: 3 minutes to read
  • What motivates today’s knowledge worker? Recently at the Avaya Engages Silicon Valley event, I had the chance to hear Daniel Pink, author of the New…