Posts by Morag Lucey

Deconstructing CX: Customer Experience Strategy | Avaya Blog

Deconstructing the CX: Looking Inward to Maximize Impact

  • Morag Lucey
  • August 7, 2017 | Estimated reading time: 4 minutes to read
  • So much research today emphasizes the customer experience (CX) and the technology that either makes it or breaks it. Gartner, for example, predicts that more…
EX Strategies: Why Employee Engagement Matters | Avaya Blog

The Employee Experience (EX): Why It Matters and How to Improve It

  • Morag Lucey
  • July 31, 2017 | Estimated reading time: 5 minutes to read
  • A survey revealed last year that 85% of brands feel they have two years or less to make significant digital progress before suffering financially or…
A Note of Thanks for Your Support of #AvayaENGAGE Mexico | Avaya Blog

A Note of Thanks for Your Support of #AvayaENGAGE Mexico

  • Morag Lucey
  • June 29, 2017 | Estimated reading time: 2 minutes to read
  • There’s an old saying, “Challenging times reveal your true friends.” In the months following our debt restructuring, customers and partners have never wavered in their…
Mentoring Programs Get Modernized with a Boost from Tech | Avaya Blog

Mentoring Programs Get Modernized with a Boost from Tech

  • Morag Lucey
  • June 19, 2017 | Estimated reading time: 5 minutes to read
  • Technology has taken a world of about 7.4 billion and made it feel, well … small. Consider the ways in which we now recruit candidates.…
Five Things Every CMO Wants Their CIO to Know | Avaya Blog

Five Things Every CMO Wants Their CIO to Know

  • Morag Lucey
  • May 30, 2017 | Estimated reading time: 5 minutes to read
  • This article first appeared in CIOReview, May 2017. The reality of today’s digital, customer-centric world is clearer than ever, and it is significantly affecting the…
A Prison Partnership That’s Changing Lives with Intention and Compassion | Avaya Blog

A Prison Partnership That’s Changing Lives with Intention and Compassion

  • Morag Lucey
  • May 25, 2017 | Estimated reading time: 5 minutes to read
  • As someone who passionately advocates for female empowerment and corporate social responsibility (CSR), you can imagine my excitement when I was invited to visit the…
#CX: The Overlooked Necessity that Cost United Airlines Everything

#CX: The Overlooked Necessity that Cost United Airlines Everything

  • Morag Lucey
  • May 3, 2017 | Estimated reading time: 5 minutes to read
  • On the whole, we’re making great progress in terms of the customer experience (CX). Research unanimously shows deep organizational appreciation of the CX as a…
Corporate Social Responsibility: What Everyone’s Thinking, But Not Saying | Avaya Blog

Corporate Social Responsibility: What Everyone’s Thinking, But Not Saying

  • Morag Lucey
  • May 1, 2017 | Estimated reading time: 4 minutes to read
  • Let’s talk corporate culture. Not about how a strong culture pays (though we’ll get into that in a moment), but the importance of companies leveraging…
Continuous Learning: Propelling Forward in a Rapidly and Inevitably Changing World | Avaya Blog

Continuous Learning: Propelling Forward in a Rapidly and Inevitably Changing World

  • Morag Lucey
  • March 21, 2017 | Estimated reading time: 4 minutes to read
  • Whether we realize it or not, advanced technologies like artificial intelligence (AI), augmented reality, and the Internet of Things (IoT) have transformed the way we…
The One Question That Must Be Asked This Women’s History Month

The One Question That Must Be Asked This Women’s History Month

  • Morag Lucey
  • March 8, 2017 | Estimated reading time: 3 minutes to read
  • If you haven’t heard by now, March is officially Women’s History Month, and March 8 is International Women’s Day. This year’s campaign theme for the…
Avaya ENGAGE 2017 Las Vegas | Avaya Blog

Join Us in Vegas for the Best Dice Roll Ever! #AvayaENGAGE 2017

  • Morag Lucey
  • January 17, 2017 | Estimated reading time: 2 minutes to read
  • There was a time when a handshake meant more than a text, when being in the same room meant more than an email. While advancements…
Passing the Torch: A Message to the Rising Workforce of Millennial Women | Avaya Blog

Passing the Torch: A Message to the Rising Workforce of Millennial Women

  • Morag Lucey
  • January 11, 2017 | Estimated reading time: 5 minutes to read
  • I must say that throughout my years navigating the workforce, I’ve never been prouder of the gains that women have made professionally. Today, we’re witnessing…
Learn how more working women can advance to the c-suite.

How More Working Women Can Advance to the C Suite

  • Morag Lucey
  • December 13, 2016 | Estimated reading time: 4 minutes to read
  • If you’ve been keeping up with my blog, then you know one thing about me: I advocate for females boldly being the awesome workplace contributors…
Female leadership in the workplace – Avaya Mentorship Program

Ladies: It’s Your Right to Define Leadership on Your Terms

  • Morag Lucey
  • November 7, 2016 | Estimated reading time: 5 minutes to read
  • As a female executive who has been through her fair share of triumphs and trials, I have a burning passion for cultivating strong women in…
Settle down, boys. The Cubs won a series but it wasn’t really a “World Series”

Settle down, boys. The Cubs won a series but it wasn’t really a “World Series”

  • Morag Lucey
  • November 3, 2016 | Estimated reading time: 2 minutes to read
  • I marvel at America’s fascination with baseball. Every year, from May through October, there’s little escape from it: newspaper headlines, bets, fantasy teams, daily conversations,…
CMOs and CIOs: Stop Battling and Start Collaborating on Marketing Technology Solutions

CMOs and CIOs: Stop Battling and Start Collaborating on Marketing Technology Solutions

  • Morag Lucey
  • October 31, 2016 | Estimated reading time: 5 minutes to read
  • In a 2011 webinar, Gartner Research Vice President Laura McLellan boldly said that by 2017, the CMO would spend more on IT than the CIO.…