Posts by Mike Butts

Avaya Workspaces: Giving a Better Customer Experience Builds Brand Value

Avaya Workspaces: Giving a Better Customer Experience Builds Brand Value

  • Mike Butts
  • March 17, 2019 | Estimated reading time: 3 minutes to read
  • Your prospective customers do copious research on your company before they contact you. Just like most of us check out a new restaurant online (look…
Avaya IX Workforce Engagement

Avaya IX Workforce Engagement – Transforming Employee Productivity and Customer Experience

  • Mike Butts
  • January 29, 2019 | Estimated reading time: 4 minutes to read
  • For most contact centers, the agent workforce is one of the biggest expense lines on the budget. In fact, the agent talent pool can account…
Three Ways to Get More From a Workforce Optimization Platform - Avaya

Three Ways to Get More Value from Your Workforce Optimization Platform

  • Mike Butts
  • June 18, 2018 | Estimated reading time: 4 minutes to read
  • It used to be that a brand consisted of a logo and a visual or verbal impression. Today, there are many factors making up—and impacting—your…